Only specific users name should appear in the serviceNow filter condition

[Nivetha23jay]

Hi everyone,

Requirement: Only selected users should appear in the drop-down or list when using a filter condition in case table. This ensures that the filter shows names based on specific criteria, roles or group.

[Ankur Bawiskar]

@Nivetha23jay 

you can't control any filter there when user clicks Advanced view in workspace

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nivetha23jay]

Hi Ankur

Basically users whoever belong to contact table their names should not be visible on the filter