We have built a custom table and integration to handle vendor tasks in our instance.
These vendor tasks are updated when tickets are updated at the ticket system the vendor uses.
For example: if there is a network issue and we want to create a ticket at the company that handles the network, we create a vendor task that is sent to that vendor/company through rest calls and then it's updated with the same integration.
Do ServiceNow have something similar that we could use instead out-of-the-box?
