Hi there,
I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing:
Is this the best way to achieve this?
Many thank,
Alex
1 ACCEPTED SOLUTION
IN this case I prefer to use Flow designer to create the incident via Inbound.
I tested this manually and found that if you move incident from New - Close , the Res cat are mandatory, so please set those values as well and test.
