Open and close incident from Inbound Email Action

Alex Saager1 · ‎01-22-2024

Hi there,

I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing:

Is this the best way to achieve this?

Many thank,

Alex

Dr Atul G- LNG · ‎01-22-2024

Hi @Alex Saager1

IN this case I prefer to use Flow designer to create the incident via Inbound.

I tested this manually and found that if you move incident from New - Close , the Res cat are mandatory, so please set those values as well and test.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎01-22-2024

Glad to know your issue is solved.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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