How to NOT move email attachments to target record?

[anand9]

Inbound email, when processed, will move the attachments to target record. I have a requirement for which I don't want system to move the attachment to target record i.e. once new email is processed and target record is generated, it should not move the attachment to that new target record.

How can we achieve this requirement?

Note:- i am aware of "glide.email.inbound.image_sys_attachment.filter.action" but this is not image specific question.

Thanks

Anandsagar

[Mark Manders]

When you use an inbound flow to create a record from an email, you need to add the 'copy email attachment' action to have the attachments moved. So if you are already using a flow and you get attachments, remove the action and otherwise, inactivate the inbound action and create a flow for it (or inactivate/remove script currently copying attachments, because it is something that needs to be configured, it doesn't happen automatically. I'm just missing information on your configuration to tell you where).

[anand9]

Hello Mark, I am not using Flow. Everything is via inbound email action. Exactly which script I need to disable? I searched, but couldn't get the script that I need to disable to stop moving attachments from email to target recird.

[Mark Manders]

This could be a script on the attachment table, or on the email table. Or a line of script in the inbound action. There are many ways in which this can be done. It depends on the configuration on your instance.