Order Guide has no items to order in Service portal

Ram15
Tera Contributor

‎03-22-2021 05:47 AM

Order Guide has no items to order in Service portal. this catalog item is working fine in Servicenow website but  in Service portal I am only able to fill in the new hire details and when I click next I am seeing this error "Order Guide has no items to order in Service portal"

Any suggestions why it is not working in Service portal 

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Willem
Giga Sage
Giga Sage

‎03-22-2021 06:24 AM

Have you checked the Rule base for the Order guide?:

(those are the rules that determine which items are included in the 2nd screen (from your screenshot)).

  • Make sure conditions are true
  • Make sure the Item to include is active and available for Service Portal
  • Check if the separate items are accessible in Service Portal for the user you are testing with.

Ram15
Tera Contributor
In response to Willem

‎03-22-2021 11:12 PM

Thanks It worked 

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Willem
Giga Sage
Giga Sage
In response to Ram15

‎03-23-2021 08:24 AM

Glad I could be of help! 🙂

Can you mark my answer as Correct? That will help others find the answer as well.

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