What do I need to do to prevent users with the 'itil' role from seeing a state in the choice list.Prior to a recent upgrade itil users could not see the 'review' state or the 'closed' state. We had this locked down to just the change_manager role. ...
Hello All, I am trying to integrate a Local AD with ServiceNow via REST Integration without using the plugin. Can anyone please provide me with an Integration guide or step wise configurations for the same? Any quick help is much appreciated Thanks,P...
Hi Team, I want to make the field read-only only in the list-view in incident list. When User try to edit it User not able to do it. Can anyone tell me how I can achieve it with ACL. Regards, Nivedita
We only just caught this.The date is the wrong format, and the time is +5 hours in 24-hour time.Checking Sys properties, the TZ is correct for me its US/CentralThe date format is set to MM/dd/yyyyFor ITIL users, in their view, Time is OK. For Caller...
Hi All, I am doing servicenow jira integration as per this youtube video https://www.youtube.com/watch?v=vv_oHjywUxg&feature=youtu.be ,I have created new atlassian account and created some sample projects. In servicenow side I have created Rest me...
If user selects User and Group values from service catalog, we need to send Approval to Group manager, if manager is Approved then we need to add users to group automatically
Hi Developers,As we all know one Catalog Item can be part of multiple Categories (we can add multiple categories in the 'Category' related list of the catalog item). How do we get the Category name from which the catalog item got submitted?Example:Ca...
implement the color code (green / yellow / red) in the ticket number field itself at top the page based on SLA percentage
Hello, In our organisation we are organised by technology (ServiceNow, SAP, Office 365...), each team has its own group, and for each group, the manager of the team is the manager of the group. I would like to know what is the common used practice in...
I am trying to automate service portal form using 'Open a Form (SP)' step in ATF but getting error as FAILURE: g_form is not defined. A valid form must have g_form defined.
There is a checkbox on the Change record "Outside schedule maintenance ".I added this to the form to see when it actually gets checked and I can't find a scenario where it is. I've done this in two environments where one is completely OOB and the oth...
1. In how many methods we can call script include in client scripts
Hi, Set Caller, Email in incident form. When form loads set Caller Name, Email with client script. Regards, Nivedita
When an administrator uses the global search function to search for certain fields, the search results are displayed. When you switch to some ordinary users and search with the same field value, you won't be able to display the search results, but yo...
In what order does SN process a catalog client script when no order is defined. Example:Client script 1 - has no order definedClient script 2 - has order 100Client script 3 - has order 200 Will the script1 get executed first, since it has no order d...
