How are groups using the category and subcategory fields within incident? With CSDM/CMDB CIs what are using category and subcategory for and how are they leveraged in analytics and automation? We are on Quebec moving to San Diego and are looking for ...
Hello! We have a several SLAs setup and running for a particular custom task that has a long life (months). We recently updated the duration for one of the SLA definition on this task. Here's what we are seeing:For task records created prior to th...
Hello Team, I have few related lists on few Ticketing Modules. .and I want to remove "Edit" button on one of the related list on HR Form, based on some condition. For EX: if the ticket state is transferred, The below related list should not have "Edi...
We have a knowledge base(public) and the articles created under it have a different view(public) . a new module is created under knowledge menu to track/view /create knowledge articles of the KB and view rule is also created for it so that when the u...
out of the box servicenow provide 22 langugae and romanian language is not their, and we want that language in out production so what steps we can approach.
Wanted to add help text to variable set
Hi,I have installed Walk up experience plugin in my personal developer instance. impersonated as Walkup test user, got "authorization error". Then Searched in community and understood that the user should have only one role (sn_walkup.walkup_login) s...
Hello Everyone. I was given a task , having issues figuring it out. 1.As a knowledge manager/owner/author , i must receive a yearly reminder email to review the article from the day it was published .If article requires update send a weekly reminder ...
I want to create normal change and standard change from the Case table which is in the customer service application. I want the same user experience as how change is behaving on the incident form. So I have modified the out of the box change Ui acti...
Hi, Can you please explain this in simple terms? DEVELOPER TIP: Use data sources instead of tables. If a data set changes, developers only need to modify the data source not all reports using the data source. Regards Suman P.
Hi, I need to compare two date/time fields in flow designer. One is from the variable in catalog item and other's current date/time. Please assist.
Hi!i was wondering if someone can help me to understand better what is the difference between gs.addMessage and gs.alert??I want to use the gs.addMessage for the users, and the gs.alert for the admins.Can i get a simply example to better understandin...
Hello, I am trying to make the caller field appear red in list view on the incident table, when the caller has a vip flag set to true (on sys_user table). I currently have the vip flag on that field, but can't seem to change the font color of the cal...
How can I set up the reference qualifier so that only the members of the group "EUC-APCL-AHA" are visible on this reference field on Service Catalog form? With the current selection, its only showing the sys_id list of all the entries on "sys_user_gr...
Hello everyone, I hope you can help me.We are jointly trying to get a supplier to run a script from Stackstorm that allows you to create a normal change and then with the "script" to go through all the stages automatically. The problem is that when i...
