Resolved! Is the Service Operation Workspace part of ITSM or ITSM pro?
As per title, do you need ITSM Pro to have the Service Operation Workspace?
Forum Posts
Resolved! Field level ACL is not working
Hi,there is a group called(DOC). they don't have write access to any field on server table, they can only read the fields. but they want write access on 2 fields(A & B).so i created a role called (field_access) and created two field level ACL's and i...
Resolved! PIR Change task created 20 hours late after closing the implementation task for a change request
Hi, We have a workflow with business rule that, Whenever change implementation task gets closed then if the change request "close code" is "successful with issues" then post implementation task(PIR) should create and assign to our CAB. But for one pa...
Resolved! What happens after oAuth refresh token expiries
Hi All, We are connecting to a third party using oauth authentication. We have set a refresh token life span as 8640000. So after 100 days, the token gets expires as per my understanding. What happens after the token is expired? Will it generate a ne...
Hyperlink in Catalog Item
Hi, I have a requirement that whenever the "A" choice is selected on the variable in the catalog item on the service portal, we should display a few hyperlinks displayed as below:Please review below confluence articles before submitting the request f...
Resolved! How to set value for Description based on the choice selected in other choice field for catalog item
Hi All,I have requirement that basically there is one choice field, under choice field there description field also, so for every choice we have some text input, So whenever we select above choice 1, under decsription field we need to fill that inpu...
Enable Variables from item_option_new table in Release Management
Hello experts, In my existing system, I have to use variables in Release management and make them visible/hidden or editable/read-only using client scripts. How can make it possible? any help would be much appreciated. ThanksSatanik
Reporting on Flow designer
Hi ExpertsI have requirement where I need to create a report which needs to pull the Catalog Item names which are creating tasks through Flow designer.Kindly help me on achieving this.Thanks!
Resolved! How to stop workflow from executing automatically if there is a error at particular stage ?
I have designed custom workflow that send GET request to Jenkins at multiple stage. how can i stop the execution of rest workflow if there is error at previous stage. #workflow #flow
How to add attachments in to case form after creating a case from record producer ?
In my record producer i created one attachment variable and map this variable to case table.case form - but after create case from this record producer if i attached some files into that attachment variable it didn't attach or show in case from. wha...
Debug log entry
Hi All; The system log keeps on creating entries for some transactions, but I cannot find the entry's source to disable. As per the context map, it is showing a scheduled job that I already disabled but still the same issue. Can anyone please help wi...
Is it possible to view the tree structure of a CI in change or incident form?
Every CI has a lot of impacted services linked to it. How can we see all these in a tree structure in change or incident form?
Resolved! Agent Workspace Landing Pages Accessible to Role or Group
I would like to configure my Agent Workspace Landing pages to be accessible based on either group or role. For example, I have a landing page titled "Report Overview" and only want a specific set of users (either by group or by role) to see this land...
How to capture notification in work notes
How to capture notification in work notes.I have requirement When notification send it should capture to work notes.Could you please help me to achieve this
Trigger a business rule using a scheduled job
Hi guys, Would like to as your help on how do I trigger a business rule using a scheduled job? or is there any other way to do this? I just wanted to remove the inactive users from their group. Currently, this business rule is working whenever a use...
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