Querying encrypted field
Is there a way to query encrypted field through glide record? I am trying to query using gliderecord with a value but doesn't work. Is there any way to do this?
Forum Posts
"InvalidLookupReference" error in Azure AD provisioning.
Hi Team, How we can handle this type of error in servicenow when we do azure ad provisioning. Any idea? As per the tip, missing location "LA" data must be added in servicenow. Apart from this, is there any way to treat this error. Azure AD provisioni...
Resolved! Regular Expression with j option
Hello all, I am attempting to use Regular Expressions. I am reading the documentation of: https://docs.servicenow.com/bundle/sandiego-application-development/page/script/general-scripting/concept/c_RegularExpressionsInScripts.html and it says that I...
Business Stakeholder role in a group with the ITSM Roles plugin
Is there a best practice or instructions on how to setup the Business Stakeholder role in a group with the ITSM Roles plugin?
Resolved! How to create or update record when date field changes from empty using business rule
Hi, I'm trying to achieve below-point using a business rule, but it's not working properly. Now it's creating record only when date field getting empty. Can someone tell me what went wrong with my script or conditions?Create a record if the date fiel...
Resolved! Need to update the quantity field in catalog item
Hello,I need to update the quantity in a catalog item based on number of records in the reference field of a variable before submission. I think I need to write a onChange catalog client script .Kindly provide assistance in writing the script. Thank...
How to move the VIP Icon inside the caller field
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as belowBelow is the field style : b...
Resolved! Assignment Group should be populate based on Caller Group
Hello Everyone, I am having requirement as if the Caller user is a member of "SNOW-L1-USERS" group then the incident should be automatically assigned to "SNOW-L2-USERS" group. Can you please help me how can i achieve this. Thanks
Resolved! P1 incidents should be created by only particular groups
Hi All, I have a requirement as below. Priority 1 incident should be created/updated by the current logged-in user belonging to A,B, C groups or user having Admin role. I have created a business rule as follows. When to run : Before --> Insert/Upda...
How to create interactive filter for year wise
We need an interactive filter where user can select years like 2010 or 2011 or 2019 etc.. instead of last year or this year. Please help me.
Resolved! updateMultiple() is not working while using in fix script
Hello, I have to update multiple records in scoped app but when i tried to update record using updateMultiple(), it is not working.Script : var gr = new GlideRecord('x_hclan_gbs_financ_p2p_request');gr.addEncodedQuery("numberINP2P6688772,P2P6689407,P...
how to trigger sequence approvals in change request
hi, i have an requirement, we need to create approvals in parallel .for example: once assignment group approvels triggered/completed, then some other group approvals need to be triggered, once it's completed then other approvals will triggered. i hav...
Resolved! how can we remove a filter condition related list in change request "incident fixed by change" filed
how can we remove a filter condition permanently on related list in change request "incident fixed by change" filedsee below
Resolved! Email Script - Create html table for the users listed in watchlist
Hi,I have created an email script to fetch the user's details added in watchlist of catalog item.I am trying to display the result in a table structure. Kindly help me to do the sameexpected result:result of below codecope snippet of mail script // G...
Resolved! Auto Assignment of Assigned to for sc_task
Hi Guys, We have built one catalog item and it has 5 tasks, once RITM is approved, tasks will create as per the custom workflow built for the specific catalog item.We need same 'assigned to' auto assignment for 'task 3' from 'task 1'. for ex: if 1s...
