Forum Posts
How to open a knowledge article by clicking the icon placed next to a non reference field
Hi All, I need to open a specific published knowledge article by clicking the i button placed next to a field ,the article needs to open it, like how we have a preview record for reference field but the field I'm using is a not a reference field. I h...
Resolved! Usage of parent field in task tables
Hi, For a task extended custom table, if we use the parent field to mark any other task as parent does it inherit any functionality as part of this field? We are planning to create a new field specific to it as our task table also is custom one. But...
Resolved! Routine Tasks
In review of our tasks per Assignment Group (working to establish requestor/fulfiller usage trends to make a variety of recommendations) we see a decent number of routine tasks being completed by fulfillers. Things that wouldn't make sense as an inci...
How to create an attachments button on a UI Page and be able to upload a file and then link it to a RITM created in a request?
Good morning, I would like to know how, through a page ui with an HTML button, how can I attach a file and then nest it or link it to a RITM that I am creating? I am creating a Request for the item catalog, and I am using a ui page for its visualiz...
Question on SLAs specific to assignment group.
Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...
Standard change template field read-only
Hi, I have a requirement to add the CI field on the Standard change template as optional, BUT if it is filled in on the template, then once the template is approved, the CI field should be read only when it is used to create a change. When I add CI f...
Resolved! I want to set Approval state in list view and form level as read only if state is approved, rejected, cancelled or no longer required but my configuration is not working
Hi, I want to set the state of Approval as read only if state is approved, rejected, cancelled or no longer required at both list and form level.I have made state read only at form level for above states using UI policy on onload. But I am not able t...
what are the types of errors in transform map
what are the types of errors in transform map and how to resolve it
Resolved! Change state of incident record to 'Open' using flow designer.
(By using SLA and Flow Designer I want to implement this requirement). 1.I have created one SLA which starts when I changes the Incident state to 'On Hold'.2.According to requirements when the SLA duration completes 100 % then state changes to 'Open'...
Show Field Message for Catalog variable is coming in same line
I have written the code to show field message for catalog variable on load on portal. After the San Diego upgrade the message is coming in the same line as variable. Please find the screenshot for the same. Using below code : var msg = "The message w...
Resolved! Assigning task to user without assignment group
Hi Team, I have a requirement to assign a task to the IT Product Owner based on the Business App chosen in the form. We have 100s of application and its not possible to create a group for it. Also IT product owner will keep changing and also new ones...
Resolved! How to convert the string type of duration into minutes/seconds(numeric) for reporting purpose
Hi, I am having string type of fields which is calculating the difference between 2 date fields and storing into a string type of field.. So, the value appears in the format of days, hours, minutes, seconds. (ex: 2 days, 10 hour, 45 minutes, 20 secon...
Resolved! I Need to a throw and display the catch errors if the condition meets
Hi, I had a requirement to add a throw if the app name is null and in throw i need to display catch message. can anyone pls help me how to write the throw block and display the error message from catch block. Below is the script. try { var recentA...
clicking 'Submit' on Record Producer is not working, instead i am getting logged out from my account
Hi All, I have cloned a record producer as per my client's requirement and customized it by adding different variables. While clicking on submit my account is logging out (screenshot added) than getting created. Have tried many times but the same re...
| User | Count |
|---|---|
| 41 | |
| 18 | |
| 12 | |
| 9 | |
| 8 |
