Hi Community Member, Since, in Tokyo as per below documentation. We have been introduced to choose replacement article when we click on retire in knowledge article. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/knowl...
Hi, We are trying to get the caller id from the email subject of the inbound action email and set it as a caller for the incident. Thanks for any help.
I have an issue whereby a number of interaction records are being created by the 'Guest' account.However, the user who initiates the interaction via the chat icon is logged in and is authenticated.This issue appears to be intermittent.
We need to delete PII such as personal address, phone#, email address# from request tickets once they are closed. What is best way to do this? Is there any OOB to handle the purge? or just Business Rules enough?
Hi All, How can we store the JSON payload in Staging/ Source Table? TIA
Hi All, How can we get the data/values passed in a JSON payload into an OnAfter transform Script? For eg : Payload{"u_class":"MS SQL DataBase","u_operation":"Update","u_ci_identifier":"CI000082","u_first_level_support":"ABA-SUPPORT","u_support_hours"...
Is ‘Employee Center’ UI design based on profile/persona available with ITSM Standard licensing or ITSM Pro is required for this?
I am trying to restrict a Particular user to edit a field in CI table through ACL. The ACL is working fine while impersonating the user and checking it in the frontend, but the ACL is not restricting the user if a Schedule script is run on his behalf...
Hi Folks, I have been playing around with if, else if and parallel flow in Flow designer to create task based on different conditions but tasks are getting created only after another closure. I need all the matching conditions evaluated to true creat...
Hey gang,I've been doing some reading on other articles pertaining to recurring tasks. Other clients seem to have the same need whereby some team responsibilities, known to be some type recurring maintenance, need to be put on the radar. It also make...
Hello experts,I have to edit some options in a flow action. I am thinking it is a custom action. I see the protection property set as read-onlyThus, I am unable to edit that flow action.My question is, is there a possibility to edit that custom actio...
Hi All, Assigned to field from sc_task table gets empty after saving the record. Not understanding why it is happening. I have attached the images of that field and reference qualifier applied on that field. Thank you in advance
Hello SNow Professionals,I have a reference qualifier for List Collector that I am using in Catalog Item. I want to ORDERBY Sequence and I added the following but it doesn't Order By Sequence instead it Orders by Alphabetically. I referred to some ot...
Hi All, I am creating a script to extract some specific value followed after a keyword. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var offset = GR.substring(index, ind...
Guys , can you help me where to find Elevate Privilege role option which is not visible in sandigo release I am having admin access too. thanks in advance
