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Adding Indent/left space for the variables

How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...

PD6 by Tera Contributor
  • 1624 Views
  • 5 replies
  • 1 helpfuls

how to create approval link on the Notification in servicenow ?

Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)]  Body of Email Notification: after rev...

User315140 by Tera Contributor
  • 1655 Views
  • 2 replies
  • 0 helpfuls

Order confirmation pop up- Two step checkout guide

Hi Guys, In Service Portal, when we order a catalog item, because of 2 step checkout, "Order Confirmation" box will also appear. There "Request for" field is there and it is taking logged in user by default. I don't want logged in user there. I want ...

Rahul63 by Tera Contributor
  • 748 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to dot walk child table's fields in field map?

Hi All, I want to dot walk to map fields of "MS SQL Database" table which is a child table of CMDB CI. There are few text fields "Server port, ucmdb model, Maintenance Window Info,  Patch Group, Next refresh" which are child class specific.  I tried ...

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Ankita9 by Tera Contributor
  • 1457 Views
  • 5 replies
  • 0 helpfuls

Survey embedded Email with emoji

I wanted to embed a small survey with two emojis of happy and sad, how to achieve this and in which table the data should be stored. The survey should be only two clickable buttons which for happy and sad, and that should record the response in a tab...

Akshat Dalke by Tera Contributor
  • 1197 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to send reminder after 14 days if task is open

Hi All, I need to send notification for opened Catalog Tasks after 14days only one time. I have created variable called reminder(Checkbox variable) after 14days we need set this value true same time we need to send notification, i need to send notifi...

Resolved! Dependent Lookup Select Box Causing Slowdowns

Hello,I have an issue that I'm fairly certain I've narrowed down to a dependent Lookup Select Box variable where the catalog item using it, not only takes upwards of a minute to load, but the task generated takes long enough to load that it routinely...

We recently purchased HAM pro and are looking at the Asset Audit function. To perform the audit, do you need to use the ServiceNow Mobile app or can it be done through the web client. Thanks!

Hi, We just installed the HAM pro module and are looking at the Inventory Audit function.  Once you create the audit in the client, how is it initiated.  Can it only be done through the mobile application?  We have created a stockroom audit, but none...

marcfru by Kilo Contributor
  • 549 Views
  • 2 replies
  • 0 helpfuls

Disable the automatic downloading of attachments

Hi,  Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directl...

Resolved! Calculate Depreciation schedule edit

Hello all! Please advise where I can edit the 'Calculate Depreciation' scheduled job.I was able to find the Schedule Item.I need to change the script that uses in this scheduled job.Thank you!

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Nadia7 by Tera Expert
  • 623 Views
  • 4 replies
  • 1 helpfuls