How to call script include in scripted rest api
Hi, Is there a way to call script include in scripted rest api
Forum Posts
Resolved! Open attachment in related list in Workspace
Hi all, We are currently in a beta Agent Workspace go-live with a small amount of users. One thing we've relied on is the "Related Attachments" related list on catalog task records. This related list would show attachments from related records (e.g. ...
how to populate list of incidents created by an user
Hi all, I have created some variables into catalog item, in those incident list will be one which is of list collector type. I have a requirement that, need to display all the incident numbers which are created by a particular user. More clear when e...
Default value on Yes/No variable
How can we set No on Yes/No variable on variable form page. Since i am using UI policies to control the visibility of the field. I don't want to use client script for this.
How do I create a report to show Changes that are scheduled to start between 7 pm today and 7 am tomorrow for every day of the week.
How do I create a report to show Changes that are scheduled to start between 7 pm today and 7 am tomorrow for every day of the week. Thanks, Scot
how to generate reports with shift wise incidents created
Hi Team, Below is my requirement , how can i achive this? 1. how many incidents has created today in each shift. 2, how many incidents has resolved in each shift Thanks
Resolved! non-itil users are not able to read the Ticket Conversation comments widget on Service Portal Incidents
We've recently noticed that users without itil access are no longer able to view the details in the 'Ticket Conversation comments' widget on their Incidents on the Service Portal. Without the itil role users are seeing the message "No readable commen...
Resolved! Create problem ticket from Incident record for closed incident not showing " Create Problem"
Hi Team, " Create Problem" from context menu on incident record page is showing only when incident is in open, inprogress, on-hold and resolved. but not showing when incident is in closed state. Please see below screenshots.
How to capture the changes done in the Related lists on a form in Activity Formatter
Hi,I capture changes done to a field in Activity FormatterHere, Lets say i open a record in groups table - Under related lists i have Roles tab, I want to capture if any records added or deleted from the roles tab in the Activity Formatter. Thanks!
Active false catalog item showing on search bar list in req item?
While making Active false to some catalog Item on sc_cat_item table, and search it by using filter option on sc_req_item by applying filter as item is *name of the search item. All false cat item not to seen on search list. ex. on attached ss 2 cat i...
What is the table name of incident survey in service now?
I want to create a report for survey for incident. so what is the table name?
Question choice is not translating
When the label and value of the question choice are same then I can see the french translation working but when the label and value are differenct then frensch translation is not happening... I tried with choices,translated text/field, translated tex...
How to hide multiple choice option on the form?
Hi, Requirement : To hide multiple choice option based on other field change I tried with onChange client script. Checked using g_form.removeoption, setDisplay, setVisible. But not able to hide the radio button. Is there a way to hide the radio butt...
Resolved! How to copy the attachments via Inbound email action into Servicenow Incident table?
I have a scenario where the attachments on the Incident table should be sent over to the third party via email notifications and I was able to achieve it via email_script. The main challenge is that if they send an attachment via email to servicenow,...
Resolved! Making variables editable for a particular group in sctask service catalog.
Hello Experts, In my catalog item there are some variables which are only avaliable in sctask form. So I have a requirement in which on the basis of particular group , I have to make the variables editable in (sctask) in my service catalog . suppo...