Resolved! Script Action needed
Hi All, how to to access events parameters in script action.
Forum Posts
Resolved! How cancel change UI page is called from UI action?
Hi,I have been trying to understand, how cancel change ui page (change_confirm_cancel) is called from UI Action To me, line 1 looks just like a variable declaration and it's not doing anything.Tried checking the UI scripts with no luck. Can someone ...
Resolved! Survey Email Notification
Hello,I have created a survey with the below trigger condition. I would like to send an email notification to the requestor of the request when the trigger condition is met. Please let me know how that is possible.
Resolved! How to configure Agent Workspace for custom application
Hi All, How does the Agent Workspace work with bespoke apps? I have a table under TASK table called iTask for Incidents converted to Tasks, but I get this message: This form has not been configured for Workspace. To edit the form, select a differen...
I want to scroll to the top whenever I click category from SC Categories Widget?
We have a requirement, when we select Categories on the left handside that it should automatically scroll back up. At the moment if a category is all the way at the bottom and click on that category, the users think that the page is blank and end up ...
Would like for the 'Assign to me' UI Action to auto populate user and assignment group.
I would like to make the 'Assign to me' UI action automatically assign to the current user and the group that they belong to in one action. Is this applicable? The only department utilizing Agent Workspace would be a helpdesk group (Agents and the ma...
Get Reference field values based on Choice field in catalog item
Hi I have 2 variables LOB(Reference) and Domain(Select box) I'm trying to get the lob values based on the domain selected from groups table. but below script is showing blank output in the Reference variable.Script Include:Check: function(){var Selec...
Contextual Search
I have a requirement to create a contextual search-only filter to Catalog Only instead of Catalog and Knowledge. The search source is selected to output only catalog, but I am getting KB articles too.
Resolved! Unable to fetch value of reference field using glide record in acl
Hi All,I need to display few fields on the RITM only to the members of the approval group of the ritm and to others it should be visibility restricted Fields : work notesSo I have written a field level read ACL on ritm table for the work notes field ...
Scheduled job condition check
Hi All Whenever a new entry is created in u_custom_integration table with trigger status as "pending" I need to run a specific script through the OnDemand scheduled job. for achieving this I tried the below condition in the scheduled job but it's not...
how to create a real mttr
Hello, is there someone who has been able to solve this problem?I am using the "Incident State Duration" metric to obtain the time that each incident was in "In Progress", this is correct for incidents that passed through this state only once and I h...
Report to get "On hold reason" for closed incidents that were "On hold" in a certain moment
Dear Community, I've created a report based on incident_metric table to get information about time that currently closed incidents were On hold (if that was the case). So far so good... but now I need to know which was the on hold reason for those in...
Resolved! Need to update records with record producer
Hi. I need to update records on assets so it can be used for assigning assets to users. On the portal certain users need to be able to assign an asset to others so if they look up the asset in hand by a lookup selectbox and then have another looku...
Publish knowledge article on submit
Hi, I want my knowledge article to go through the publish workflow when I press submit, and remove the publish button. My idea was to write a client script that calls a script include, but it's not working. Can anyone help please? I also tried using ...
Creating Multiple RITMs from one RITM in Workflow - Trouble setting variables
Working through an issue with a workflow where I have 1 RITM that has a list of access level requests in a list collector. I've assigned the list collector to a scratchpad array and I want to parse through that array to create a new RITM for each of ...
