Outbound Rest -- Unknown Host

[_navin9898]

Dear Community members,

Good Day!

Could someone help me with below error message and response code which I am getting while trying to hit a third party endpoint. Third party tool is behind the firewall and on intranet and hence I have installed a MID server within the intranet.

However whenever I am trying to hit the endpoint using installed MID Server, getting the attached response. 

Thank you in advance!!

Regards,

Navin

[Ankur Bawiskar]

Hi Navin,

I don't think you need to set proxy settings on the mid server since both are in same network

what I am telling is? do you have access to the mid server i.e. can you connect to that machine through some vpn; if yes then you can try to open the endpoint in the mid server browser.

from your laptop browser by giving proxy settings it would work

can you check below link:

https://docs.servicenow.com/bundle/madrid-application-development/page/integrate/outbound-soap/refer...

Also inform the 3rd party team the IP address of the mid server whether they are blocking the endpoint to get hit

may be they can open their network and allow the mid server IP address to communicate to that application which is hosting that API

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ashutosh Munot1]

Hi,

You have to give access to MID Server to communicate with that End Point. 

Is this MID and End Point in same network?

Check with third party tool guys whether they have any restrictions in place.

Thanks,
Ashutosh

[_navin9898]

Hi Ashutosh,

Thanks for your response!

Yes MID server and endpoint both are in same network on intranet.

Also do we need to give MID server access  to communicate with that End Point explicitly? 

Regards,

Navin

[Ashutosh Munot1]

Hi navin,

Sometime's third party tool have restrictions placed. So ask third party tool members to try communicating to ServiceNow and vice versa.

For example: When i was communicating with SAP SF then serviceNow IP has to be added to whitelist of SF list.

Thanks,
Ashutosh