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Move custom field value in ritm to approvers

Hello everyoneI need your help with the sysapproval_approver table. First I have a ritm (catalog item), and in this ritm I have a custom field (text field for comments). I would like to pass the value of this custom field to the comments field (highl...

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LuLe Game by Tera Expert
  • 660 Views
  • 6 replies
  • 2 helpfuls

Resolved! Change Owner of a Personal Backlog /Agile Backlog

Have a PMO user who has inherited a personal backlog /Agile backlog from a now ex-employee.  He is a member of the agile group assigned to it but the VTB is still showing ex employee as owner. I know I have done this before, but can't find the steps ...

terrieb by Tera Guru
  • 1047 Views
  • 3 replies
  • 1 helpfuls

display icon

Hi all,i'm having issue while displaying a icon in the  incident list view next to the call field .so some  of the user's have different view , it displays the icon to right-side whether he  is in default view or any other view . we have two icons to...

Resolved! Set the "VIP" flag to false when user is Not part of the group.

Hello,How to set the "VIP" flag to false on user record when user is not part of the group "ALL-VIP-USERS"?I tried to write the Business rule script which is not working: (function executeRule(current, previous /*null when async*/ ) { var grp = ...

Rakesh40 by Tera Contributor
  • 726 Views
  • 6 replies
  • 3 helpfuls

Resolved! data policy exception

Hi All, since yesterday we have an issue with creating new incident, when we do so and try to save the incident it says: i found this data policy but its active in Production also and there we dont have this issue: is anyone known with this issue ?

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Reporting on survey responses

I want to create a report using the Metric Result [asmt_metric_result] table and bring in fields from the record/task which triggered the survey. I can do this fine for surveys triggered by incidents and requests but for some reason there are no inte...

Rachel38 by Tera Expert
  • 1162 Views
  • 1 replies
  • 0 helpfuls

Resolved! On-Call with SMS and Voice, but not Twilio

Dear allI'm looking to increase my understanding of how ServiceNow intended for this to work, if an organization wants to use On-Call Scheduling app, and wants to use SMS and Voice as alternatives for notification, but does not want to use Twilio. No...

Query filter

Hi Team, Can someone please help me on the below query. Assignment group = PSOAu - FPCS - Control Systems SelectFilter: sys_class_name=cmdb_ci_win_server^ORsys_class_name=cmdb_ci_linux_server^install_status=1^manufacturerLIKEVMware^dns_domainINjbar.i...

nikhitha24 by Tera Guru
  • 438 Views
  • 8 replies
  • 0 helpfuls

Need help on BR "Close Translation Task"

Hello Community, Good day! Can someone please help me on this Business rule "Close translation task". This is an async business rule on kb_knowledge table. I am looking for an explanation what this business rule is doing and also how knowledge transl...

Resolved! UI Action create new change and open in new tab

Hello, I would like to receive some help. I have tried to solve this functionality request, but haven't succeeded, so therefore I am reaching out to this amazing community.  I would like to change our current UI action, which creates a change request...

Lkr by Tera Contributor
  • 2287 Views
  • 11 replies
  • 0 helpfuls