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Resolved! Service portal widget - img src not pulling through

Hello all, I'm doing a project on my PDI and have 1 last thing I'm stuck on is displaying the image from the record to the portal. Can anyone show me where I'm going wrong? (If you follow me on Linkedin, yes its the Pokedex) The field is an type: Ima...

Community Alums by Community Alums  
  • 2115 Views
  • 3 replies
  • 3 helpfuls

Data Pills in Flow Designer are showing empty in the email body

I have an email action in my flow and I am trying to display the catalog variables within the email body.  When the email action is triggered the email comes back with those fields blank if I submit a request.  The weird thing is if I use the test op...

jaubert by Tera Guru
  • 2060 Views
  • 4 replies
  • 0 helpfuls

Bad Request (400) Error

Hello all, When looking at individual UR in SOW you get a Bad Request (400) error. If you click Refresh it just comes back and if you close the error you're able to continue with your work.Steps we follow1] Navigate to Service Operations Workspace.2]...

Resolved! Making a change calendar that includes maintenance events

We have been using the change schedule for several years that displays all the approved scheduled changes.   We would like this calendar to also display our repeating scheduled production and non-production maintenance windows and security vulnerabil...

RemiJohnson by Tera Contributor
  • 8323 Views
  • 11 replies
  • 4 helpfuls

Resolved! Add option & remove option in Onchange client script

Hi All, I am trying addOption & removeOption for selection of resolution category if u_function field change. elseif option is not working, choices are incorrect function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading ||...

SNOW32 by Giga Expert
  • 8789 Views
  • 7 replies
  • 3 helpfuls

Resolved! How Display Approvers in Flow designer Stages

Hi, I have this requirement to display approvers in the Service Portal using Flow Designer (example in the image below), but I can't find anything about it, just using Workflow. Is it possible to do this using Flow? 

GuilhermePopo2_0-1716489271278.png

Resolved! Translating Group Names

Hello, I have the requirement for translating the group names to the languages available in the instance. We found that there are 2 ways to achieve this goal: 1- Change the type of the "Name" OOB field from String to Translated Text and add records f...

How do call a script include function on UI action Condition

Hi everyone!I have a script include that I want to call on the condition of my UI action.The script is the following:var HRCaseChecker = Class.create(); HRCaseChecker.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { initialize: funct...

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rafas_2703 by Tera Guru
  • 2007 Views
  • 3 replies
  • 0 helpfuls

Resolved! Currency Code is Missing in the fx_currency table

Hi All,Need a help on the fx_Currency table,on our old instance we can find the symbols are configured with its country code (screenshot below) but in our new instance we could not find the symbols with its country code. However, we verified the back...

Sankaveesankav_0-1716218484613.jpeg Sankaveesankav_1-1716218522601.jpeg