What is the difference between watch list and work notes list in incident table?
What is the difference between watch list and work notes list in incident table?Developer Community
Forum Posts
Need a create a Email field in my tabke
Hi Everyone, I have created a field in my table (Recruitment_magamenet). I don't see a field-type {email }in the dictionary where as I can see the Email type field in the user table(sys_user). I want to see the same email field that appears in the us...
Resolved! Check if some of the characters are numbers
Extract characters and check if the extracted value is a number. If there is the following value, I want to extract the first 3 characters and determine whether the value is a number.123-456If there is no number, print an error message in the field. ...
Resolved! Walk up Experience appointment confirmation showing incorrect time
Good morning,Currently testing the latest ServiceNow family release (Utah Patch 4) and came across a minor problem. When you schedule an in-person appointment with an engineer, you receive an info message at the top of the portal confirming the appoi...
User criteria of the catalog item on the Requested for
Hello EveryoneI have Catalog Item with a reference field (sys_user) ==> "Requested For"One more reference field (sys_user) ==> "Opened by". The Data populated in the Requested For field should populate the users only who satisfy the User criteria sa...
Resolved! Customize Email font and size
Hello SN Community, The requirement is to change the font style and size in the Compose Email pop-out to our company standard of Arial 12pt.I've tried changing our Email Client Templates, but the change does not stick - it reverts back to the Verdana...
Resolved! Catalog Item Single Line Text Validation
We have a catalog item that allows end users to request VNC access to different hosted machines. Currently, this request involves a string field that permits users to enter any value. However, we aim to modify this field to only accept valid hostname...
Notification Approval
Hi Community, I have a new state specific to a catalog item. I want to hide this new state, it should only be visible to a catalog item. Once this state is selected, it should trigger an approval to a group. If approved, need to change the state of t...
Resolved! How to setup a SMS Notification in ServiceNow without any third party integration.
Hi All, I have tried to implement SMS functionality in SNOW without any third party integration, i have followed below KB article but no good luck. KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569 Client req...
Resolved! Remove the Plus symbol which creates New Incident in Workspace
Hi All, I have created a Workspace for a scoped application. I want to remove the below (+) icon which shows to create a New Incident or New Interaction. I want to completely remove this (+) icon for the Agents who will be working. Can anyone please ...
Is there possibility to create catalog task after immediate approvals in ritm
Hi, I have ritm to be created with 4 approvals. i configured the conditional script on the approval process. Suppose 1st user approved, immediately catalog task has to created and second user approved, immediately one more catalog task to be created....
Issue with 'Subscription Overview' Dashboard
Hi All, In the 'subscription overview' dashboard, the ITSM fulfiller license is not showing the correct result.It is showing all the users of the groups which are added in the subscription 'IT Service Management Professional - Fulfiller User' but as ...
Based on the issue type i want to put attachment is mandatory in catalog item
Hi,Based on the issue type i want to put the attachment is mandatory in catalog item. earlier the below code snippet is working fine.But right now it is not working. catalog item: on Submit client script: Ui policy: Ui policy script: error screens...
Stages is not reflected on service portal to end user
Hi, when user raised the service request on portal, then stages is not reflected on portal to end user in DEV instance. But on the other hand when request is raised on PDI, then it is visible to the end user.I attached the snapshots for both i.e. DEV...
Resolved! HOW to call script include from refrence Qualifier
Hii All i have two fields one field name is demo1 which is refrence type refrence is of group table , second field name is company which is list type and refrence give it of user table , now my requirement is that when i select any group in demo fiel...
