Regarding Task Effort - Planning (before development)

Dear Team, I have a query where there is a need to plan the effort for the upcoming months in one or two months prior of development in Task Table (Example: Enhancement or Demand). I tried exploring all the options, I would like to know if there is a...

Create ACL Rules for tables INCIDENT for hiding fields.

I have a requirement to hide the 'Short Description' and 'Assigned to' fields when the assignment group is not CAB Approval. This should be implemented within a single ACL .whenever that current record is assigned to CAB Approval. (after saving that ...

How to represent VLAN's within Configuration

I've been digging around Configuration for a while to see if there's some classes or relationships built for VLAN's.   We want to map VLAN's to Services as different VLAN's have different network ACL's.   I'm prepared to build out what I need but I d...

Approval task on Parallel approval in Flow designer doesn't work as expected

Hi Guys,  I have a requirement where Parallel approval task to be triggered to Approval group and secondary approval group (custom field reference to sys_user_group). I can see the expected results when the task is being rejected but when it comes to...

Ai academy comments optinon in servicenow portal comments

Hello all,   I want to add the AI academy option in the portal comments, not only in the portal, can use in other area also inc, change example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as show...

How to call Script Include from another Script Include?

How to call Script Include from another Script Include? AND how to call functions/methods from one Script Include to another Script Include functions/methods?

Newly created holiday will add to the already created incident SLA or not

I have created(Friday created just assume) an incident(INC1001) and SLA is attached, just assume Saturday and Sunday SLA will PAUSE.. Now the scenario is if there is holiday on Monday we got to know this by Friday evening. 1. How will we ensure that ...

Issue while uploading attachments

Hi All,Whenever i am trying to attach any attachment to any table i am getting an error below error This site can’t be reached The webpage at https://xxxx.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a n...

create a report?

Sum Calculation of List is Not Displayed Due to View Configuration

My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...

SDLC Component validations in service now, if we commit the now.yaml file from github.

There is one now.yaml file in GitHub, when we give the mandatory field vales and commit the now.yaml file, SDLC Components will be created in service now. If we give empty field values while commit the now.yaml file, sdlc components should not be cre...