Outlook Actionable Message for embedded surveys on Outlook not showing "Not Applicable" option

[Uma20]

Hi,

I am trying to embed a Survey on outlook. I am using Outlook Actionable Messages(sn_ms_oam) plugin for this purpose. The survey invitation email with subject "The Survey invitation: New survey on Customer Satisfaction Survey" generated the survey on the email but is missing the "Not Applicable" rating (radio button) for user to select. See attached image(7).png. The survey does show the "Not Applicable option" on the service portal. See attached sp_survey.png