I had a recent case where a customer was trying to set Approvals on the RITM record using parallel Approvals.
When onboarding they request a Laptop which needs to be approved but at the same time, they also request a mobile device that also needs to be approved.
The issue was the RITM record Approval was getting set to Approved but was making the other Approvals no longer required.
So I came up with this possible solution where we are asking for approval but we remove the update to the Approval field and make a subflow to handle the logic of when to update the main RITM record approval field when other approvals are still requested.
1. in the Parallel Approvals set the Ask for Approval as normal but remove the Approval Field
2. Create new SubFlow
3. Add Inputs - a Reference Field to "Requested_Item" table and name the variable "RITM"
4. Add an Action "Look up Records" on the "sysApproval_Approver" table
5. Conditions: Approving is the RITM record from the Inputs and State is "Requested"
6. Add an If statement, where the "Look up records" count is 0
7. When true update Record RITM data pill of field "Approval" is "Approved"
8. Add this Subflow to your Flow after the Parallel approvals passing the Trigger RITM datapill to the Subflow.
Review screenshots for reference.
I did a few tests and it seems to be working as expected. Let me know if this helps! Cheers!
I attached the XML of the Flow if you like to Review
