Passing & for ServiceNow CIS-ITSM certificate

deepak945568 · ‎05-17-2025

Total % is more than 70 but result is FAIL

Topic Level Scoring:
1 - Incident Management: 86%
2 - Problem Management: 77%
3 - Change Management: 60%
4 - Service Portfolio Management: 66%
5 - Request Fulfillment: 60%
6 - Configuration Management Database: 100%

AndersBGS · ‎05-17-2025

Hi @deepak945568 ,

The passing percentage is unknown, so in general we can't help you with this matter. Nothing else to do than read the material once again, train and retake the certification. Best of luck.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG · ‎05-17-2025

Hi @deepak945568

Although the total score is more than 70%, the fact remains that no one knows the exact passing percentage. Additionally, if you notice that a few sections are below 70%, that could impact your score. So, instead of spending time trying to figure out the passing percentage, focus on revising the ebook and take the assessment again.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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