Sync Attachment between sc_request to sc_task and visa versa

JP6
Tera Contributor

‎05-17-2025 07:44 AM

I have a requirement to sync attachment between sc_request and sc_task 

I tried the below script using business rule while  it is working for sc_task to sc_request but not for sc_request to sc_task. Seeking your assistance. 

 

Table: sys_attachment

when to run: After insert

 

(function executeRule(current, previous) {
    // Validate necessary fields
    if (!current.table_name || !current.table_sys_id) {
        gs.error("Missing table_name or table_sys_id.");
        return;
    }

    // Retrieve the task record
    var taskRec = new GlideRecord(current.table_name);
    taskRec.addQuery("sys_id", current.table_sys_id);
    taskRec.query();

    if (taskRec.next()) {
        if (taskRec.request) {
            // Copy attachment from sc_task to sc_request
            GlideSysAttachment.copy(current.table_name, current.table_sys_id, "sc_request", taskRec.request.toString());
            gs.info("Attachment copied from " + current.table_name + " to sc_request.");
        } else {
            gs.error("Request field is empty in sc_task.");
        }
    } else {
        gs.error("No matching record found for sys_id: " + current.table_sys_id);
    }

    // Retrieve the request record correctly
    var requestRec = new GlideRecord("sc_request"); // Correcting the table reference
    requestRec.addQuery("sys_id", taskRec.request); // Query using the request ID
    requestRec.query();

    if (requestRec.next()) {
        // Copy attachment from sc_request back to sc_task
        GlideSysAttachment.copy("sc_request", taskRec.request.toString(), "sc_task", requestRec.sys_id.toString());
        gs.info("Attachment copied from sc_request to sc_task.");
    } else {
        gs.error("No matching sc_request found for request ID: " + taskRec.request);
    }
})(current, previous);

 

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Juhi Poddar
Kilo Patron

‎05-17-2025 08:08 AM

Hello @JP6 

Maybe this could help: Sync attachment between RITM(sc_req_item) and CatalogTask(sc_task)

 

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Thank You
Juhi Poddar