Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?

Kevin
Tera Expert

When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below.

Is there a setting or configuration in ServiceNow to adjust the result? I would like the Pasted Story Link to have he STRY# at the beginning like Incident has.

Thanks for reading this and for your comments.

Example #1 - URL to Incident

https://westlandcorp.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsys_id%3D50611d2f97289990688577300153af5b%26sysparm_record_target%3Dincident%26sysparm_record_row%3D1%26sysparm_record_rows%3D1045%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYassigned_to

Paste result
INC0128776 | Incident | ServiceNow (service-now.com)

Example #2 - URL to Story

https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb

Paste result
Workflow not Working - Employee Onboard | Story | ServiceNow (service-now.com)
or depending on where I copy the URL from
https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb 

5 REPLIES 5

Kevin
Tera Expert

I haven't resolved it - but I know the cause.

There is a html element called 'title' and it sees that this is set when you copy the URL and paste it.

The name of the link pasted is set with this title element.