Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?

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08-24-2022 03:26 PM
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below.
Is there a setting or configuration in ServiceNow to adjust the result? I would like the Pasted Story Link to have he STRY# at the beginning like Incident has.
Thanks for reading this and for your comments.
Example #1 - URL to Incident
https://westlandcorp.service-now.com/nav_to.do?uri=%2Fincident.do%3Fsys_id%3D50611d2f97289990688577300153af5b%26sysparm_record_target%3Dincident%26sysparm_record_row%3D1%26sysparm_record_rows%3D1045%26sysparm_record_list%3Dactive%253Dtrue%255EORDERBYassigned_to
Paste result
INC0128776 | Incident | ServiceNow (service-now.com)
Example #2 - URL to Story
https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb
Paste result
Workflow not Working - Employee Onboard | Story | ServiceNow (service-now.com)
or depending on where I copy the URL from
https://westlandcorp.service-now.com/rm_story.do?sys_id=8c51314547a51d90190ea749736d43bb

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05-01-2023 10:45 AM
I haven't resolved it - but I know the cause.
There is a html element called 'title' and it sees that this is set when you copy the URL and paste it.
The name of the link pasted is set with this title element.