We have a requirement to color code tickets or E-mail notifications according to priority or breach status. Any help is appreciatedThanks & regardsDanny
Hi Team,Does average turnaround time for an incident /service requests means that the duration since the ticket was opened/was assigned to a team/group?what filters do we need to add to fetch the information for the same?Thanks,Himangi
Hello,First of all, let me say that I'm new to ServiceNow, so apologies in advance for the newbie questions.We are on Fuji version. I'm planning to change out of the box fields' type in Change application's form from String to HTML.Generally speaking...
Hi,I have integrated ServiceNow to AD through a MID server. My connection is successful. Now I am unable to import Users from AD (may be search directory I gave was wrong). For test sake I created a User in Service Now manually with UserId as same wh...
Hi Team,I am little bit confused between Incident Response time & Incident Resolution time while fetching a report from SNOW as an itil user,what filters do i need to add for both?
We are setting up a response SLa. However we do not want people to receive email notifications by default.They should only get it if they subscribe for it.We have not put anyone in users/user&groups fields/groups.We see in outbound that email is sent...
Hello,It seems I'm unable to delete a created index from my table...When I was working with the transfer mapping this question kept popping up if I wanted to create an Index, eventually I got so sick and tired of this pop-up I decided, well why not.A...
Hi All,Is it possible to change the default auto complete and search filter on a referenced field look up list?We have a 'Configuration Item' reference field on our Incident form that references the CMDB. We have set up reference specification to o...
The Activities (Filtered) Field on an Incident form, that shows where changes were made to the record. Where is the information captured? Can I run a report on the field?
I am running into an issue with group imports and adding users to groups. I am using ldapUtil.addMembers(source,target) in an on-after transform script which works for the most part. Users are being added to groups. However it looks like it is ...
Hi,I have written a client script which populates value of a readonly field based on value selected in another reference field on the form.when I select a value in reference field , it is populating value..What I need here is when I remove the value ...
We control access to applications from our Active Directory (AD) whenever possible as its a centralized point of control. We are implementing QuickStart with ServiceNow and running into an issue with nested groups. I'll give an example of what we...
I am looking to see if anyone has figured out a way to display nested groups in ServiceNow. If LDAP imports a group and its members, I need to see any nested groups that are contained in the parent group and all of the members. If a group is a me...
Hello all,One of my colleagues is attempting to login to our company's ServiceNow instance via a Citrix session on a MacBook, but after logging in he gets the message 'You are not logged in, or your session has expired. Redirecting to the login page'...
Hi all, am a new system administrator and heard the community is a great place to get it I'm trying to define chart colors for some SLA reports and can't seem to get the colors to change. I've gone to Reports>Administration>Chart Colors and created e...
