Resolved! User as a user-admin role
If a user has user-admin role in service now, then how can he/she change the password on another user ?
Forum Posts
How to delete a particular column data completely in the list of table?
I am able to delete data for a column following each and every row of that column one by one. If I want to delete the complete data for a particular column, I am not able to do it. But I can update the empty column completely by dragging mouse with c...
How to add a message after adding an attachment
Hi,Im looking for a way to add some sort of message after a user uses the attachment GUI to add an attachment to an approval ticket. I have a business rule that does something with the attachment when it's added. I want to inform the user what happ...
Change Freeze?
Hi, first post - We have a DR test planned - and I want to stop people Scheduling changes over that weekend.I want a blanket freeze on all changes, regardless of CI, location etc. I just want one change over that weekend - the DR test..Can I set SN s...
To Create a Project charter template on click
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
Resolved! Populate Request Form Field from Catalog Variable
HiI need to populate the Request form Priority field based on the Priority the requester selects. I have added the field as a variable and onto the form, however I cannot get it to populate based on the selection I made on the catalog item.I have tri...
Resolved! Issue with Notification Time Stamp
Hi There,I am fairly new to my position so I am still learning Servicenow but need some assistance.I have a Service Catalog item variable that requests a Date and Time. In the workflow I have a Timer that is configured to wait for that time (Which is...
First Level Resolution (FLR) Reports
We're looking to create two First Level Resolution (FLR) reports for the Service Desk group and hopefully I can clearly explain what this mean below:Report 1An incident that has been created and directly assigned to the Service DeskAs long as the inc...
Record Producer to create change request OR change task?
I have a requirement where we are trying to present a single front-end to users and then based on a question/answer we will either generate a new Change Request and new change tasks. Or we will only need to create a new change task where the parent...
Resolved! Chat Alert- need to change sound when someone enters helpdesk Chat queue
We have a counter on application navigator to indicate when someone has entered the helpdesk chat queue. The problem is, if helpdesk staff scroll past the counter on the application navigator they miss waiting chat queues. We need to change the a...
Modify Comments via Business Rules
Greetings!We have a field, Comments", which is a journal field type. I would like to be able to modify the comment before it gets submitted.The goal is to make an entry in the first line that says: "From: username";function onBefore(current, previous...
Resolved! ACL and Role to create Quick Messages
I need to allow anyone with the ITIL role to be able to create quick messages.I have allowed the ITIL role to access the Quick Messages module by editing the application menu.I also changed the ACLS read and create to require only the ITL roleACL sys...
Report on Assignment Group status on previous months end
I am new to ServiceNow but getting quickly up to speed. I am trying to go back in time and find out what incidents were not resolved at the end of each month but having a hard time. This is what I am using:Type:Pie chartBar chartListPivot Table--...
Tracking Concurrent or Site Licenses
How is everyone handling tracking licenses when they are concurrent or by site? I want to capture the fact that I have 5 concurrent licenses, but it seems the system wants named user so it only allows 5 user entitlements. With concurrent you can have...
When parent incident is resolved, not all children resolved
When the parent incident was resolved, it auto-resolved 148 child incidents, but did not auto-resolve 33 child incidents. There is nothing unusual about the remaining children, and since we recently cloned our training instance, I was able to test th...
