Pasting screenshots into requests or incidents

[jpitts]

Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it on their PC locally then attach the screenshot as an attachment to the incident? Just looking for ways to reduce clicks and wasted processes.

thanks

[Slava Savitsky]

Does this post answer your question?

Insert an image into your article, incident, or other form record

[bjhughey164]

Jeff,

I know this thread is old but, I used an update set from Share that did this for us. It works flawlessly in our system. Obviously, I'd update in SUB-PROD for testing before pulling the trigger. Use the link below.

ServiceNow Share

[NAKUL A R2]

This is made possible now 

refer to the chrome extension 

https://chrome.google.com/webstore/detail/sn-utils-tools-for-servic/jgaodbdddndbaijmcljdbglhpdhnjobg

[Kamini Kansal · Accepted solution]

Hi Everyone,

This content-related to "Attach screenshots to incident from clipboard" can be found here:

https://developer.servicenow.com/app.do#!/share/contents/8639543_attach_screenshots_to_incident_from...

Regards,

Kamini Kansal

[Slava Savitsky]

The possibility to paste screenshots into journal fields has been suggested as a product enhancement on the Idea Portal:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=7ef66823dbacc0d014d6fb24399619c1&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

Feel free to vote on it. The more votes it gets, the more likely it is to be implemented soon.