User Activity
Can I run the instant publish on articles already in draft state?The articles have been created and vetted by our Knowledge team so I just need to move them to a published state. Is this possible?
12-29-2016
I've been working on this inbound email action. I set up a forward on our mail server to take anything from servicedesk@company.com to @service-now.com. That is working fine, however, the servicedesk does receive SPAM email and I don't want to create...
11-17-2016
On the incident/incident form, I have a UI policy that runs If location ='s X > add additional field and make it mandatoryBut, is it possible to do the reverse? I want to make something like : If location ='s X > make caller field (w...
05-24-2016
*SNC on Geneva*When I create a new incident and comments/work notes > Update/Save the assigned to gets a notification that they've got an incident assigned to them, yeah? If it's assigned to a group, the whole group will get the alert.However, when I...
03-28-2016
I'm working in a dev instance (Fuji) and I've created a new application that extends the task table...Within it, I've created a UI Policy that states, if field X is true, then make work notes mandatory...so, when I was testing, the notes became manda...
