Pause Duration in SLA

[Pihu1]

Hi Community,

How pause duration  is calculated in task_sla ?I checked all scripts and workflow but not getting how that  is calculated and when(on what conditions) it is calculated.?

Thanks,

Pihu

[Anurag Tripathi]

Hi,

Not sure I'm following?

Pause conditions are added on the SLA definition, and along with that you mention when to resume it.

To resume there are 2 options: 

• When the pause conditions are not met - in this case as soon as the pause condition becomes false, SLA resumes
• when the resume conditions are met - In this case you have to provide the resume conditions

Pause Duration will the time time the SLA stays paused.

-Anurag

[Ashutosh Munot1]

Hi,

This depends on when the SLA meets the pause condition in SLA definition and when it exits the SLA pause condition i.e. when it meets the resume or start condition again.

On task_sla table there is a field as below

Check this BR

Thanks,
Ashutosh