Resolved! Could anyone explain about the tabbed forms
Dear Community, Could anyone please explain what actually will happen when we enable the tabbed forms,User preference -> Tabbed.form -> value(true) Thanks in advance
Forum Posts
Resolved! Unable to submit ATF 'FAILURE: Browser blocked submission of 'null' form to server atf'
Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
Business rule to add user to group
Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...
Report to Compare Incidents Open this year and last
I have a report for Incidents and Requested Items created in last 6 months, and I wanted to add same from last year - so I got the below. Is there a way to have those next to each other by month (ie. December of 2021 bar directly next to December 20...
Access to a related list(Attached knowledge)
How to give access to Attached knowledge related list to a user? User has ITIL and Knowledge role
Resolved! Create email notification based on catalog items category
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
Changing the name of the UI Button on UI Page.
Hi All,I got a requirement to rename the Button on UI Page from OK to Submit. Please help me in providing the solution.Here I am attaching the image.
REST API - empty response
Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
Resolved! How to integrate 2 applications by using REST API Bi directional integration
Hi,How to integrate 2 applications by using REST API Bi directional integration.Thanks,
Resolved! how to attach a file by default in attachment variable in service catalog
how to attach a file by default in attachment variable in service catalog . user should download that sample file and add data and upload it again in same variable.
Resolved! Record Producer not displaying on Portal Page
Hiya Guys I logged this issue to HI by they advise they couldn't help and to reach out to the community. I have created three new record producers (using the "copy" functionality of the OOTB record producers for; propose a standard change template, m...
Pushing cascade variables from the Order Guide to the Request form **SOLUTION**
I believe I have finally created a simple solution for populating the Request with cascaded variables from the Describe Needs page of the Order Guide. I searched for over a week and couldn't get a clear solution, but will try to make this as clear as...
How to use variables of catalog items in notifications.
Hi All,I have a catalog item once submitted the RITM will be created. Once the RITM is created I am creating few notifications based on status of the RITM. In the notification subject and body, I need to use the variables of catalog item, (e.g., In c...
Resolved! How to show the groups that the current user is a member of on Service Portal
Hello, I have a form the service portal and I need to have a field that show the groups that the current logged in user is a member of. So when a user comes to the form, they will only see groups that they are part of in the dropdown. Should this be ...
How to make 'Revert to New' UI Action available at 'Scheduled' State on Change Request Form.
Hki, We got a requirement to include 'Revert to New' button to visible for Scheduled State on change Request form. At present, the 'Revert to New' is available once the stage reaches to Asses and not available for later states. How can I make changes...
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