Hi, guided tours which are not working due to incorrect configure of Xpath for the step which gives an error "Tour ended because the next step was not found." Please explain what is XPath and CSS Selector? How can i correct the XPath
I've run in to an odd issue. When I go to the sc_task table I'm able to see the "Item" column without issue, which is dot walked from the RITM (Requested Item.Item). However, when a non-admin views the same list the column is present but refuses to d...
Hello Community, I created the attached notification so that ''caller'' can receive an email notification when '' additional comments'' is updated. So far, callers do not get any notification hence if additional info is required, they do not know unl...
Greetings, Anyone tracking time worked on an incident by an ITIL user or multiple ITIL users? For instance, if I spent 20 minutes on troubleshooting an incident, I would like to be able to enter the 20 minutes somewhere on the incident fo...
Hi there! I am trying to create the Change Task using API. I am getting the below error message, but I am not sure what it is causing this issue. Payload: { "type": "planning", "short-description": "test", "description": "desc", "state": "-5...
Hi All, I have a client script to make first letter of every word as capital and articles like 'a', 'the'. etc in small letters. But in that I need to add more conditions.1. numbers should not allowed 2. special character should not allowed except "-...
Hi Team, My Dashboard shows a negative number. Can you please help? unfortunately, After a refresh, it's showing the correct number.
Hi All, I found some incidents are being created without short description since user is not using subject line in email although short description is a mandatory field to create an incident. Could someone advise me where to look for the logic behin...
Hi All, I have a requirement that we have 3 fields in cmdb Ci storage server table. Those are primary contact , secondary contact and responsible manager fields. These three fields I need to populate on alm_hardware table. For this I have created 3 ...
We have enabled "Standard Model" from change management and its visible from interceptor page of change.Now I want to display this only for certain users or groups. How can I do this?
I need to send incident survey on repeated interval of 10 incident closure. I tried setting the trigger condition based on Number ends with 0, but that's not a concrete solution. Has anyone done this before?Help much appreciated, thanks !
Hi All, I have a requirement to find out any inactive members(users with profile active = false) and check if this group has any active member before we delete this member. I have a flow created to fetch the details on the inactive members in sys_use...
Hello Everyone, ServiceNow offers 3 type of Request/Response formats for OOB REST APIs: application/json, application/xml, text/xml. Without configuring any Scripted REST API, can we use 'application/x-www-form-urlencoded' content-type for "reque...
hello team, can you please help me on how can I create/configure a field on Incident table, which can pull caller's email id. tried with form layout but it is not showing in incident table columns. I don't want this field on Form level but, just want...
Good evening.I hope you are doing well.!Question: Create an Application with a table extending Task, integrate the source control and create a branch with Application Properties and create a System property module to your application. Create a system...
