Thank you for your help. Regarding the display of My Requests in the Service Portal, we would like to make sure that only the user who created the record can view it.I have set up My Request Filters, but they are not applied to users with admin privi...
Hello, I am attempting to create a new service catalog item with a question that is a multi-select choice. However in the additional details tab it will only let me pull those options from a source table, and not custom list of options like I can do...
Hello, How do i add email notifications to the work note of an incident record.I have included it in the filter activity, i still cant view email notification in the activity
Hello, I have a question about the order of the items that appear in a Catalog Task. Is this controlled by how order that they are listed in the workflow of the task or by other means?We have a Catalog Item where the items/variables in the RITM appea...
Hello, I am trying to make an API call in an MSP instance in ServiceNow. While trying to retrieve some records like groups and domains I am getting only the records that are stored globally. Is there any way I can set the domain as global before maki...
I want to change the owner of few reports as the previous owner has left the organization. How can I do this? I tried to change the crated by user from the list view but it's not clickable although the list editing is checked.Any suggestions on this?...
Hello All,We have created an HTML field type called "Additional Comment" field. When a user enters any comment and saves the form, please check the attached image, in the activity "was" statement and the previous comment is shown. We do not want t...
Hi, The @Mention notification is not really effective!!! I would like to add additional details to the @Mention Notification. How can I do via the "ng_activity_mention_body" script to add the title and description of the INT/SCTASK/INC concerned as w...
hican anyone help me to remove the favorites book marks for all ITIL users, there is a book mark favorite called as 'On call scheduling' which it shows in favorites even if we remove by edit button
How to get this below Page name or what is the page name? ThanksSrinivas
We are implementing CIM and i am testing in our QA environment.Here is the failing cenario:1. create a CIM initiative (works great)2. move from new to accepted and saved added strategy and target review date3. created a task for the Initiati...
Dear coders, Scoped table - x_abc Field A - fieldA Field B - fieldB Field C - fieldC All are strings. How do I concatenate Field A and Field B using the calculated field on Field C. Note - I am aware of the performance issues. But still, if this ...
Hi I have a requirement i have 4 variablesQuestionstype HeightDecimal (0.000)WidthDecimal (0.000)LengthDecimal (0.000)weightDecimal (0.000) How to convert single line text variables into Decimal in one client script. and when the user entered not dec...
Hi Admin Community, I'm not an expert in Angular JS nor even JS, but I have a long background of learning on the fly and adapting to anything that comes my way as an IT professional. My post here is both one of a question about my configuration as w...
Hi everyone,We have setup an Encryption context and Encrypted field configurations to encrypt personal identifiable information (PII) and allow access to these data to specific people in a new custom application in ServiceNow.We were using Encrypted ...
