On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws...
Hi, In Change Management, ServiceNow displays the Delete button which allows users to delete change requests. Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an au...
Hi All, I have a PA Dashboard called Cloud operations workspace which doesnt provide export functionality. Customer wants to export the data in excel. Could you please help me how to configure the export functionality there.
Hi Team, We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list. Please help. Thanks Ashok
Hello Everyone! I am looking to updates an existing record on a table rather than inserting a new entry using record producer. The record producer contains one reference variable, once a selection is chosen, I have a script that populates the releva...
Hi, I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes. I need to make sure they should fill the close notes and close codes before resolving or closing the ticket. I have...
How to add URL into system properties and refer it from html code ?
Hi , I have a requirement where I need to filter all the records on the task table which have tags attached to them. These tags are stored in the Labels table. But when I open a list view with the column 'Tags', I cannot do 'Filter Out' for the empty...
Hello Experts, I want to use the client callable script include from business rule /Background script. Please help. Sample Client callable script Include script getCallerLang: function(){ var caller_id = this.getParameter('sysparm_caller_id'); } ...
Hey all, I have there are four variable sets on a catalog form. --- Technical Information variable set :- it consist of a field called 'request type'. request type---select box----choices are shown in below pic. --- Create package variable set...
We would like to the Requested For's assets related to them on our Incident form. So when we type in the Requested For's name we would like to display a field showing their asset(s). We would then like to select that spcific asset they are calling ab...
When creating an application service/Dynamic CI group/Business service, getting error like "Invalid update. Service with SN App Service ID: XXXXXXXXXXX already exists." even if there is no duplicate record. But the record is getting created in cmdb_c...
Hello Community, Is there any way to check in AWA that who are online and who are offline . I need to do some reporting on agent activity. Is it stored anywhere? @Mohith Devatte Thanks.
Hello, I am getting this error message while trying to retrieve data from a list collector : I think an OOB Transaction Quota rule displays the error message when we exceed the maximum execution time and to resolve this I need to increase its maxi...
Hello, i have an issue with in my sc_category page on our service portal. in this page i have 2 widget SC Categories and a custom one New SC Category Page who is a clone of SC Category Page widget when I click on a category of the widget SC Catego...