using g_form.showfieldmsg on service portal is not working
using g_form.showfieldmsg on service portal is not working
Forum Posts
Resolved! a way to update the work notes for the related issue record
Is there a way to update the work notes for the related issue record when the change management is closed?Best regards, and thank you in advance.
How to add conditions on templates so that it is only visible when the conditions are validated ?
Hi All, I have a requirement to make a template visible on the template bar only when category, subcategory and Assignment group is set to specific values. As far as I can see Templates can only be restricted using user or groups.is there a way to ac...
How to Create m2m record?
I have created a new m2m table on the rm_release table to create change_request table. Created a new UI action which will create the change record, but not inserting a record in the m2m table to show relationship link between them.Is there a way to g...
How to add an image in Notification email script in a message
How to add an image in Notification email script in a message
Resolved! Attempting to copy comments from Approval Record to Contract Activity stream
I'm using a Business Rule to take the comments from an Approval record and copy them to the corresponding Contract record. I have it set to run when the Source Table is ast_contract, the approval state is requested, and the Comments changes.It runs ...
Is it possible to disable email MFA options?
Hi all,I upgraded my instance from San Diego to Utah.In San Diego version, I configured only app MFA option to login to the instance, but in Utah email option appeared. I want disable email option and force users to use app MFA authentication.Where c...
Best practise for tracking rooms, floors, buildings for CIs
Ì would to store location information for CIs - for example: A printer located in "building A", "floor 7", "room 720". Neither the printer CI nor the locations table do have fields for this - so I wonder what would be the best practise on tracking th...
I have a UI Action on a particular table which I want to hide based on certain Condition
I have a UI Action on a particular table which I want to hide based on certain Condition. I am able to hide the UI action but customer doesnt want to refresh/reload the page manually.Instead he wants to automatically refresh the page once this value ...
How to do changes on Service portal like changing widget's border color, text color etc.?
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points:1. How to change border color of the widgets across the Service Portal ?I have to change border color of the widgets ac...
Mandatory Comments Dialog box when Rejecting change from the Approvers list in Change record
Hello Experts, We have a requirement where if the change approver is Rejecting the change from the Approver related list in a change record using the Reject button (list choice/ list context menu UI Action), then a popup/dialog window should display ...
How to create records in table using postman data
Hi All,Below is the sample data that i am trying to send through postman to create record in table{subnet : '{"subnet1":"subnet-004834", "subnet2":"subnet-04f6908", "subnet3":"subnet-0f8345", "subnet4":"subnet-08198a4"}';above data if not there in ta...
Update assigned to field using transform map
Hi,I have created a transform map to update assigned to field in one of my custom table. created field mapping for the same and assigned to updated correctly. Now i want to restrict if the mentioned user is part of the assignment group then only it s...
End user is not able to add work not on Standard Ticket Conversation widget
Hi All,We are using Service Portal to show case details to the Internal user. There is Standard Ticket Conversation widget which shows Work notes and Additional Comments from the Case record.But here we want such that end user is also able to add wo...
