Phone Number (E164) field Not working properly

[amarjeet]

I have a field name Additional Phone Number , the field is of type Phone Number (E164).
On change of country it is not displaying the country code properly.

Its working fine for USA i.e North America but for other countries it is giving the code as '0'

eg: country is India , Phone number   should be +918655581562 but displaying as 08655581562.

please help.

nategiereanuragtripathi

[Chuck Tomasi · Accepted solution]

Hi Amarjeet,

I just tried this on my Personal Developer Instance running Kingston. I did not see any issues when I added new Phone Number (E164) field called 'other phone number' (see image below.) As I changed the country picker, it changed the prefix and format automatically.

I recommend taking a look at the properties listed on the E.164 docs page and ensure you have them set to your requirements. Someone may have changed them before. Also note there are dictionary attributes that override the properties. Check those for your field as well.

E.164 phone number field configuration

[amarjeet]

Hi chuck ,

I too tried on my personal instance , it working great there.

may be someone have changed the configuration.

Thanks for the reply.

[Chuck Tomasi]

Thanks for the response. Check and compare those properties and dictionary attributes. SOMETHING is different between the two.

[amarjeet]

Hi Chuck,

It worked , someone had change system properties.

thanks