How to Restrict the incidents are visible only for particular Group member?
Hi, How to Restrict the incidents are visible only for particular Group member and it will not be visible to other Users?
Forum Posts
Resolved! Struggling with ITSM simulator lab: Configure assignment rules
Hi, all I am really stuck on this lab assignment in the ITSM Simulator. And really need som help to understand how this works? All incidents should be assigned to a support group based on point of contact. For example initial assignment could be diff...
Where shall we use "instanceOf" operator in Service Now?
Hi All,Could any one give the real time example of "instanceOf" operator in service now, How can we use this operator and where can we use this operator Thank you
Approval for RITM is geting auto approvered despite having 3 approvers
Whenever one of the approver is requesting catalog item. Approval is getting auto approved despite having 3 other approvers. Is this OOB functionallity ?
[i]What is the purpose of this (sn_km_api) plugin to read knowledge articles without authentication?
What is the purpose of ServiceNow releasing this (sn_km_api) plugin to read knowledge articles via API without authentication?Who on earth doesnt want to use authentication?We already have Table API using which we can get things done!
Is there a way to increase the area reports use to display column or row label display?
We have several reports where the graph label text is truncated. Is there a way to increase the space used to display the labels? Screen shot of an example attached.
Limit items in cart to 20 items only
Hi All, I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20. Wrote Before ...
Resolved! Restrict access to tickets based on assigned group or ownership
Hi,I have a business rule I implemented as we have a group of users outside of out Core IT area that we want to be able to assign certain incident, requests etc to work on. We didn't want them to have full access to all other items though as no need...
Resolved! Adding tag to a record
I want to add tag to a record while creating a record from a script. Tried to create a tag in the Tags table and used :rec.sys_tags = "c4567bbd97086ad0523cb12ad0532345"; it did not work. Any other ideas?
Resolved! empty multirow variable
Hi All, i have a catalogue item which contains a multirow field type. this multirow field contains 2 columns. after i submit the request via service portal, i inspect the ritm and the multirow variable is empty. why? is there anything alse i should ...
records not showing up in for each condition in the flow designer
Hi Guys, I have a use case where if assignment group manager is not active then his manager will be populated using flow designer.below are the steps : here i am getting the records whose manager is active false here where i am trying to traverse th...
Accessibility Features for Fulfillers and on Employee center
Hi Team,We were trying to understand more about the accessibility features from the mentioned link: https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/get-started/servicenow-overview/task/next-experience-accessibility-prefer...
Resolved! How to write a "where clause" in a database view
Hi, 1. After creating a database view , adding the tables you want to combine , how to define where clause?2. How do we know which one to write where clause for??3. For example, see the picture below,- How to judge where to write the Where clause? a...
Error in data collector job
Hi Community, I have a data collector job which is collecting data with an error as below:I checked the system property 'com.snc.pa.dc.max_row_count_indicator_source' value, its 5,00,000.Its collected successfully in dev and test instances. I am only...
