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ACLs for Vulnerability Scan

State fieldDescription: Parent Assignee can write state while activeCondition: Active = true AND (user is in parent records “assigned to” field OR User is a member of the parent records “assigned group”)Work Notes field fieldDescription: Parent Assig...

SNDP by Tera Contributor
  • 277 Views
  • 1 replies
  • 1 helpfuls

Resolved! Hide worknote for everyone on Service Portal [Helsinki]

Hi community, hope you are well,I would like to know how we can hide the worknote (incident & request) for everyone on Service Portal (but have to be visible on backend) in Helsinki.First, I tried to configure the activity formatter on the form to di...

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gregooze by Kilo Contributor
  • 11589 Views
  • 25 replies
  • 31 helpfuls

ServiceNow Azure AD and ServiceAccount for Scripted API

Hello All, Our client has Azure SSO and is using User Provisioning via SSO. They now want to develop a Scripted REST API in ServiceNow which external vendors will use. But for authentication, they want to use a Service Account created in the Azure AD...

somdev by Tera Contributor
  • 1023 Views
  • 4 replies
  • 0 helpfuls

Resolved! Datasource Import

Hello ,  I have some tables in servicenow the data from JDBC , we have already created mappings and connection with JDBC and everyday a scheduled job runs and gets the database data . My requirement is I have enabled use last run time on the datasour...

harry24 by Tera Contributor
  • 637 Views
  • 3 replies
  • 2 helpfuls

Retrieve the age of oldest ticket that is kept open

Hi All, I'm trying the fetch the age of oldest incident ticket that is still open in reporti) I have written a script include and make a call of this script to report but it's giving me the invalid and wrong input.ii) I have tried this script in back...

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Find azure servers from the cmdb_ci_server table

Hi allIs there a field from which we can determine that a server is an azure server in the cmdb_ci-server table?I know that there is a field called 'is virtual', but that would help to distinguish between physical & virtual servers.I would like to ge...