Hello I am in desperate need of help ; I would like to request maintenance schedules from system owners by affected service but in our organization we have over 900 systems that requires maintenance schedules and I am trying to find an automated way ...
Hi all, Is there is a way we can create a report has the following information: First one sctask is assigned to any one group ,then it is re assigned to service desk misroute group then they will re assign to to the correct group.Whenever ever ticke...
Hello Community! I have one requirement in project When Refreshing the CAB Meeting Agenda items, you have an option to email yes or no, then refresh shuffles the agenda items for the scheduled CAB.As a user, can we schedule the refresh daily at 9:00 ...
I am developing a software store catalog where each software item is created as a separate catalog entry using the new interface. The process leverages the out-of-the-box "step-based request fulfillment" flow, which retrieves assignment and approval ...
Having trouble locating information on a field named "Comments and Work notes"We've currently got it displaying on our Incident form but cannot see any useful purpose for this when individual fields for Additional comments, Work notes and Activities ...
Hi there To validate the different manager inputs I have a task created in the catalog item called Update LM in Oracle which has a condition associated with the task which compares the current manager to the requested new line manager. When the catal...
I am trying to parse a ticket number from an integrated system out of an email subject line and populate a custom ticket number field on the incident form with that number. Does anyone know how to do this? Thank you in advance!
I want to create 5 incident tasks whenever priority field changes to critical using flow designer, can someone help me to do this
Hello friends, Been doing a lot of research on the topic of approvals and have read several posts here on the topic. We all have situations with somewhat obtuse and spontaneous approval strategies for different types of tasks (Requested Items in this...
Hello Team, We have an ATF requirement as follows:Create a new record and attach a file to that record.Run a scheduled job that imports data into other tables.Open the newly created record from step 1 and validate the related list records.Steps 1 and...
Hi Community, My PA reports were showing perfect data on the dashboard. But suddenly out of those 36 widgets. On 1 widget i am getting this error. java.lang.StringIndexOutOfBoundsException: String index out of range: -1. Does anyone has any idea why ...
Hi, When i try to order a catalog item using "Order a catalog item(sp)" it is failing with the summary as "FAILURE: Validations failed. Failed to Order Item." These are the steps that i followed, and also once I open the catalog item in the portal pa...
Hi I need to update the worknotes like (No Approvals for this request) on RITM if there are no approval flow for that request How can I achieve this from Busines Rule? Thanks.
Hi , Anyone can help with the bar chart I have created?I am not sure why there are empty spaces in between the charts and I couldnt find any settings to remove them. Thanks in advance
Hi! I'm working on Lab 2.2 within the ITSM Implementation Participation Guide and cannot seem to populate the CD Billing Dependency views after transforming the import set data. I have completed this lab 3 times to no avail.Does anyone have any sugge...
