Pinned knowledge in Contextual Search Results

[Dan Brown2]

Hi,

I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results.   This is great, but is there anyway to have this pinned to the top of the Contextual Search Results on the Incident form etc too?

Cheers,

Dan

[Aditya Mallik · Accepted solution]

If you are using the out of the box "incident deflection" Search Context, then system would render the pinned articles on the Contextual Search Results.

Basically you need to ensure that the Search Context that you are using, is associated with a Searcher that includes Pinned Knowledge articles.

[Dan Brown2]

Thank you - that has got it.

Two things:

1.) can you highlight these pinned kb articles - similar to how they appear on the knowledge homepage searches?

2.) the kb articles are appearing once in the pinned area and also in the search results below, is there a way to stop this?

Thanks

Dan

[cameronrichard]

Hey Dan,

Yeah, you should be able to with a client script. I'll post something for you to use shortly.

Thanks,

Cameron

[Dan Brown2]

Thank you