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How to get Child ticket number in Notification

Hi Team, I am creating a child ticket in sc_req_item table using cart method (see below script). I need to get that child ticket number in custom Notification( The notification is fired through workflow activity (create Event) ).Please let me know ho...

Community Alums by Community Alums  
  • 179 Views
  • 1 replies
  • 0 helpfuls

Make all fields Read-only in ScTask

Hi Experts ,If a users submits a form with a particular value in  feild like "Australia Client" or  "US client"  and submits the form, ScTask is created, then the task is continuously monitored  by a particular user for example "Abel" then all the fi...

tsai25044 by Tera Contributor
  • 332 Views
  • 1 replies
  • 1 helpfuls

How to copy attachment from service request to sysapproval record

Hi,I have order guide and using variable type as attachment. After submitting the request based on number of RITM attachment is also attaching in the sys_attachment table. Now I want to copy only one attachment from service request to approval record...

Arun91 by Tera Contributor
  • 402 Views
  • 14 replies
  • 0 helpfuls

How to Measure State change metrics

Hi all,We have requirement where we need to build metrics to measure state change. Measure State change metrics - who caused, assignment group, when & how long the state is in particular duration .Can someone please suggest on how to achieve this if ...

Rutusha by Tera Contributor
  • 1052 Views
  • 5 replies
  • 0 helpfuls

Resolved! Segregation of Users from admin

I have a scenario where as a admin I created an application with 4-5 modules inside that app.Now I created some new users for my app , but don't want to give the entire application access to them since they are not admin. How can I give only a specif...

Report with data from two tables (or even three)

Hello All, I want to create a report (list view type) with data from atleast two tables.I want the "business time left" column from task sla table, i tried building a report based on task sla table and dotwalked to the task table, and added columns f...

Bumsefar by Tera Contributor
  • 1567 Views
  • 5 replies
  • 0 helpfuls

Populate a value in a variable based on 3 variables in Catalog value

Hello Folks,            I've a catalog item, in that there are four fields where 4rth field will depend on the first 3 fields. Based on the combinations values from 3 fields then only 4 field should populate. 4th field have more than 100 choice so we...

Avee90 by Tera Contributor
  • 541 Views
  • 3 replies
  • 0 helpfuls

Resolved! To check assignment group condition on a widget

Hi Community, I have a widget which contains a reopen button inside it. I want to show an error msg when user clicks on that button when its assigned to xyz group. I want to restrict that action when its assigned to this group. Here is the server scr...

Resolved! Server Side Script Rollback?

Do you know whether what the script has generated is deleted again after the test (rollback?)Br

OMT by Tera Expert
  • 517 Views
  • 3 replies
  • 1 helpfuls

Hide widget for a group

Hi Community, How to hide a service portal widget for a group. I need help in the logic. Thanks,Poorva Bhawsar

Resolved! Catalog item client scripts

Hello comunity, Is there a way to populatrequested for related attributes like region,location etc without client script?Please let me know if there is any alternative apart from client script(on change). Thanks,Sajal