Given that: I’m a ITIL users with multiple knowledge article approvals sent to meWhen: I go to “My approval” list Check the checkbox in front of approval records Click on “actions on selected rows” on the bottomThen: I can NOT see "...
Try and catchCode wise execute fine , Every time i got catch error on logs
we have an angular template on cart page, in this template we have created variables and mapped these values in request table fields. Now we have a requirement to hide a variable based on the input value given in the other variable.Here in the below ...
We have a few currency fields in use in our system. The problem we are running into is that despite setting the code field as the display value for currency types the fields still show the symbol in the second drop down box. That is a problem because...
Hi All, I had a business requirement, I want to extract values from JSON and create a record with the data from JSON in Target table.Parsed JSON with custom action{ "a": { "extracted_values": { "KeyGroups": [], "_"...
Hello All, I want trigger a flow when a record is created in a custom table.I want to update the 'State' field set to 'Awaiting Info' in my flow designer based on the following requirements:If Due Date = Due Date + 30days.How can i check the above ac...
Hi Team, We have field called Access where in we need to set the date to 14 days - 2 years from current date. Can you pls help.
Hi all, I have configured our configurable workspace but having problems getting the activity stream and compose widgets/functions to show when viewing requests. Examples below; Incident within the workspace shows the compose and activity on the righ...
Hi All I had a query regarding REST API run time. I have an API which is been called using Scheduled Job, but it is taking time.Does the time an API takes to complete depend on the payload it is pulling from the respective server? Please help me with...
Hi All, We have a requirement to automate a task based on the response from the vendor. For that I have configured the Rest message and getting the status code and response body, based on the status code I'm automating the task.The configuration is w...
Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...
Hello All, In our system we can see in cmdb_ci_appl table having more than 25000 duplicate records.If we delete the duplicates is there any impact in future, how should we verify?Based on cmdb_ci_appl table names having huge number of duplicates in c...
Hello, I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one. Requirement: Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will g...
What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...
I have a request to build an inbound email action to allow HD users to open tickets via email.They added an additional request to not show the email body in the initial activity log.All other work should show in the activity log.
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