when the user create the problem record , you should show the message of total number of records created by the currently log in userfor the problem table using OOB problem table ?Client Script:function onLoad() {// Get the current user's IDvar curre...
When I change the impact or urgency on an incident Record , I want the Assignment Group and Assigned To fields cleared out beforeI save the record using incident table ? I am using Business rule but code is not working. Any idea above the scenaior he...
Hi Team, I have a record producer form, where i have to create 3 variables field 1. region (one value to be selected) - select box type2. country (multiple values to be selected) - list collector - referring to company table- (country field)3, entiti...
Hi All,I have a list collector where it is refering to another table but when i select the values form list collected it is not giving the value that i want. Please find the below screenshot.in the above screen shot basically i need to get the domain...
Hi Team, We are having a requirement to automate the email notification, The email should not go from generic mailbox , as people usually ignore to read generic emails.Email should be triggered from specific DL (this can be shared by the team)Mailbox...
I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.
Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...
Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...
Hi all,I have successfully configured:Group TemplateEscalation Policy TemplateContact Preference TemplateOnCall Group Preferences However, I am unable to assign a member to a shift due to an empty list of available members. Any idea? Thanks!
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
HiWhen i searched any catlog item or record producer and open it, It will open the item form view (sc_cat_item) record. how to fix it @Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
One of our end user wants to see records of sc_req_item and sc_task tables. We have one catalog which contains one RITM and that RITM contains multiple tasks. Each task gets assigned to particular assignment group. Next task gets open only if previou...
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
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