Backend values are populating in the email body for choice type field
I have created an email action in the flow and used catalog variables data pill in the email body but it is showing the backend value in the email.
Forum Posts
Error message shown when uploading knowledge article using"Upload new version" related link
When trying to create a version of an article from a "Upload new version" related link, following error pops up. This is happening only in case when the user trying to upload the new version is not author of the kB article. What could be the reason b...
how to use Single flow for Multiple software catalogs items which are ordered from Order guide?
Hi All , we have some 50 software catalog items. on order guide we have same variables. I have created single flow (trigger : service catalog) then i am checking catalog item display name if it matches then create catalog task. catalog task for each ...
Resolved! Email script- get RITM variables
Hi, some one help me how to show below details in email notification how to show Owner name in Notification body template.print("<b>Summary of Requested items:\n</b>");var item = new GlideRecord("sc_req_item");if (item.get(current.document_id)) ...
Resolved! How to skip version and upgrade.
Hello All,We need to upgrade the instance in Vancouver, and we were attempting to do so by logging into Now Support. Please check the attached image, when we try to upgrade, only the Utah Patch is visible, while the Vancouver version option is not a...
Order guide checkout summary page not visible on native UI .
it is an 3 step order guide but it is behaving like two step order guide. once i clicked on checkout directly request number is generated. i need checkout summary page before creation of request number.
Resolved! Workflow is not working for add or remove the users.
Hi All,With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working.As per the logs, we found out that Non admin users don't have the privilege to impersonate rights to system admin profil...
Resolved! How to set a date in a report
I’m looking to create a report that will filter tasks that are within 3 days of being in their ‘planned end date’. how would be best to write this criteria? There dosent seem to be an option for current date meaning I can’t do - ‘currentdate ’ is les...
How to change the position of Reopen and Cancel Buttons in RITM Service Portal
Hello All, 1. I created a Widget with the below script. Body HTML template<div class="panel panel-default"><div class="panel-heading">Actions</div><div class="panel-body"><button type="button" class="btn btn-primary btn-block" ng-click="c.uiAction('r...
Fields are missing in a business application(form view)
Hi All,There is an business application where few fields are missing in the form view but available in list view which I am unable to edit it. Please let me know the reason behind this and also suggest a fix for it.
iCalendar Issue - No response required
Hi All, Currently working on sending an iCalendar invite. It all works as expected apart from I want to remove the need for a user to respond to the event via accept/tentative/decline. I have set RSVP=FALSE which puts 'The organizer has not requested...
Resolved! Catalog Item name showing in the Translated language
I have my catalog Item in "English" language but i see that in "Chinese" language transalated when i see it from the 'Requested Item' list view. (screenshot attached)Why this is happening , where to debug this issue?Catalog Item :Requested Item List ...
trigger approvals through MRVS
Hi,i'm using a MRVS and a variable in that needs to be used for approval (single line text), i'm doing this through a workflow. the below script is being used: but the approvals are not triggering. when i checked through run script it is giving the e...
Resolved! hyper link
how to make a particular field as hyperlink,similar to priority field in incident,suppose when we click on priority it redirects to the documentation in my case it when i click on the field it should redirect to another table.
In the flow designer,error occurs as :The requested flow operation was prohibited by security rules
In a floe designer , this error occurs: The requested flow operation was prohibited by security rules.Please let me know how to fix it.
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