I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...
everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...
Hi All, on the case form i had a custom field name - “entitlement (Reference field)” and “assignment group” (reference field to sys_user_groups) field on the form below something need to implementif entitlement on the case form is empty. Then in the...
removed
I updated a catalog item that works correctly in DEV. However, in TEST, although it works correctly in the UI, it does not work when accessed via the portal, and that is how our users access the catalog items. Prod has the pre-updated version of the ...
Hi All,I want to show "Submit" button on hardware asset form when creating new record.below image, I am not be able to see the submit button when creating a new record, how to visible this submit button on form. I have a "Asset" role for create a new...
Hi Jenkin v2 spoke Action "Perform build with parameters" its giving below error when trying to test "Error " The requested job doesn't exist or inaccessible. kindly help.
I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...
Hello All, When I am clicking on copy change and submit the change request ,Tasks under change, not copied in same order which is in original Change. When I copy the change, new copied change should copy tasks in same sequence . could anyone suggest ...
Hi Team, All custom updates are removed when service operation workspace for ITSM plugin is updated to new version (4.2.2). How to revert those custom changes in SOW. Any help is appreciated.Thanks in advance
Hi, I'm still quite new to Snow and have been lingering through community posts.Business requirement we have been asked to get the data from excel to the flow designer. The VALUE from excel is based on the approvals. If Value is below 20 it goes for ...
Hello evreyone !I want to add the std_change_producer_version field to the list of copied attributes when I copy a change so that the copied change complies with the Standard Change Policy Customization Properties for the Change Management Module But...
How this new AI search result is configured in employee service center. This feature came after upgrading to Washington DC. How can we stop this?
Hi all, I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected. Any guidance would be ...
