Pinned knowledge in Contextual Search Results

[Dan Brown2]

Hi,

I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results.   This is great, but is there anyway to have this pinned to the top of the Contextual Search Results on the Incident form etc too?

Cheers,

Dan

[Aditya Mallik]

Contextual search does a separate query for Pinned articles, which is driven based on a keyword search. Where as the non-pinned articles are driven by a separate search. So the results should not get duplicated.

Which release are you on?

[Dan Brown2]

I am on the Geneva patch 7.   I wonder if it has been amended from the OOB.   Is there a way to revert or see the original configuration of the Contextual Search?

Thank you,

Dan

[Dan Brown2]

I have just reset my dev instance and by default the knowledge articles are being duplicated in both Pinned and standard search results,

Thanks,

Dan

[Aditya Mallik]

Please follow the below navigation:

1. Contextual Search -> Search Contexts -> Incident Deflection.

2. Go to the Resource Configuration tab. Click on Knowledge.

3. Verify the value set for "Search Resource Context Properties -> Exclude Pinned Articles". Ensure the value is set to "true".

Then try.

[Dan Brown2]

Brilliant thank you.

Do you know if it is possible to highlight the pinned articles on the contextual search, similar to the way it is on the Knowledge homepage?

Thank you

Dan