Pinned knowledge in Contextual Search Results

Dan Brown2 · ‎11-28-2016

Hi,

I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results. This is great, but is there anyway to have this pinned to the top of the Contextual Search Results on the Incident form etc too?

Cheers,

Dan

Aditya Mallik · ‎11-29-2016

If you are using the out of the box "incident deflection" Search Context, then system would render the pinned articles on the Contextual Search Results.

Basically you need to ensure that the Search Context that you are using, is associated with a Searcher that includes Pinned Knowledge articles.

View solution in original post

Dan Brown2 · ‎12-06-2016

Brilliant. Really appreciate this,

Thanks a lot Cameron.

Dan

lellis · ‎03-22-2019

Could you elaborate what you mean by Contextual Search Results? I'm not familiar with what this is.