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place sow link of business applications with filter in email notification

learn nv
Tera Contributor

3 weeks ago

Hi All,

I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids.

 

I could able to add a link in the notification to view them in native view. Could you please suggest how to achieve the same in SOW.

 

Note: I created a module CMDB in SOW navigator and created a list to display the list of Business Applications in the instance.

learnnv_0-1762709023231.png

 

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lpruit2
Kilo Sage

3 weeks ago

Greetings @learn nv ,

 

In my experience, building a custom hyperlink within a Notification can be achieved by combining the use of a Notification record that calls an E-mail Script record. Within the Notification, you can call the Email Script by typing in ${mail_script:the_name_of_your_mail_script_goes_here}. I will include a link with information about the Email Script, how to use it, what variables are available, and examples below. 

 

Scripting for email notifications

 

Forgive my ignorance, but does SOW = Service Operations Workspace? 

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