Playbooks for Portal - Fields are not showing

[Yd0801]

Hello,

I have a requirement to build Playbook for service portal for offboarding request.

I created record generator with view having some fields , for ex. Employer Name, Termination Date

and then on Playbook i want to show othr fields on different stages 

I created Playbook which trigger on record created and then made a stage called Cellular in which employe's phone related field will there , for that i created a new view to show some fields, but on portal and record generator field display when i click conitnue no field is visible.
How can i show fields on different stages?

[Tanushree Maiti]

Hi @Yd0801 

Ensure you have added fields in correct view.

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2985390

Resolution

> Navigate to sys_pd_activity table and open the respective playbook activity.

> Click on Advanced View, select the 'Activity Experience' Section

> Under 'Form' section observe the fields 'Form View' and 'Form Fields'

> Open the Associated Table record from the above selected form view.

> Observe that the field would not be available from this view.

> Add the field on to this view and observe that the field will now be populated under the playbook activity from workspace.