PM can not view requests

SParker12
Tera Contributor

‎01-16-2024 10:24 AM

Hello,

I created a record producer in the Service catalog for internal users to put in a future project request form and it'll be assigned to the project manager to be approved or not. However, as a Sys Admin I am able to view the entries but when I impersonate the project manager they are not able to see the same thing. How can I fix this issue?

 

Admin View:

admin view 1.JPGadmin view 2.JPG

PM View (Req number does not appear in list view)

pm view 2.JPGpm view.JPG

0 Helpfuls
  • 207 Views
2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

‎01-16-2024 10:36 AM

Do you have ACLs on requests? OOB, i think approvers can see the requests.

You may need to modify your ACLs to allow users to see the request.


Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls

SParker12
Tera Contributor
In response to SanjivMeher

‎01-16-2024 10:44 AM

I didn't check ACLs. Thank you for the suggestion

0 Helpfuls