PM can not view requests

SParker12
Tera Contributor

‎01-16-2024 10:24 AM

Hello,

I created a record producer in the Service catalog for internal users to put in a future project request form and it'll be assigned to the project manager to be approved or not. However, as a Sys Admin I am able to view the entries but when I impersonate the project manager they are not able to see the same thing. How can I fix this issue?

 

Admin View:

admin view 1.JPGadmin view 2.JPG

PM View (Req number does not appear in list view)

pm view 2.JPGpm view.JPG

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2 REPLIES 2

SanjivMeher
Kilo Patron
Kilo Patron

‎01-16-2024 10:36 AM

Do you have ACLs on requests? OOB, i think approvers can see the requests.

You may need to modify your ACLs to allow users to see the request.


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SParker12
Tera Contributor
In response to SanjivMeher

‎01-16-2024 10:44 AM

I didn't check ACLs. Thank you for the suggestion

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