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Resolved! Reference a table to show name instead of Number?

Hi Guys, on my form, I am referencing another table (screenshot 1), however, when I select any of them, it will not show the name on the form, only the number (screenshot 2). Any help would be greatly appreciated.Thank you in advance.

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Best practices for Group Setup

Good Morning Community,We're about ankle deep in our StartNow Implementation and we're getting the foundation data ready for importing. One of my tasks is to get our listing of support groups ready and I've got a question about maybe a best practice ...

Resolved! Synchronisation between CMDB and Asset

Hi , i have installed Discovery but when i run a discover ofcomputers , i can see the result in   cmdb_ci_computer but i cannot see the same result in the Asset table   ( alm_hardware ); do i have to create a business rule to synchronize the cmdb tab...

How to sort the Subcategory by name

Hi All,I want to sort the subcategory choice list by name ,i got there is a sequence field in the choice table but we are having 200 subcategory so is there any other way i can do this?Thanks in AdvanceThanks & Regards,Akshay

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Resolved! Link independent stories as children to other stories (Parents)

Is it possible to link indemependly created stories to other stories. I know that if I go to the parent story and scroll to the related list > Click New then it will create a story.The Child story will also store in the "Parent" Field the number of t...

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racheld by Kilo Contributor
  • 2248 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to compare two date fields in url query?

Hello List,I have this weird problem, and need some advice.in incident table I created a custom field "u_eassynchedat" as a date. I update it with "javascript:gs.nowNoTZ()", which sets it with current timestamp and at the same time it updates sys_upd...

jaysumara99 by Giga Contributor
  • 5373 Views
  • 4 replies
  • 1 helpfuls

Resolved! Allow user to only view contracts and attached managed documents

I have been entering in every contract we locate into the Contract Management section of ServiceNow and attaching electronic copies of all related documents to each contract utilizing the Managed Documents module.   How do we give a user the ability ...

buckhill2 by Giga Contributor
  • 5629 Views
  • 1 replies
  • 0 helpfuls

Resolved! duplicate change request being created

Hello Community,I was wondering if anyone on here would know why this situation would occur.   It seems that a user has created two Change Requests.The odd part is they both have the same UID and I thought that ServiceNow would never created the same...

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Resolved! Best way to handle software subscriptions?

We have many licenses that are subscription based. What is the best way to enter these into the system? I want to enter a record into the Software license asset table so that I can keep track of all the licenses centrally. Then I would enter a contra...

loberle by Tera Expert
  • 4629 Views
  • 6 replies
  • 6 helpfuls

Auto generate warranty field based on purchase date

Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop.   What we need to do then is have that populate the warranty expiration field based...

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Resolved! Unable to Get Attachment Link Working Properly

This is the first time that this has been attempted as I am a new ServiceNow Administrator but what I am trying to do is get an attached document to open from a link that will automatically download the file once clicked. I made sure that include att...