Populate Assignment Group & Assigned To based on the logged in user and their Primary Group

RichardSaunders · ‎08-01-2017

I need to be able to populate the Populate Assignment Group & Assigned To for service desk staff only. This should not happen to users using the self service portal.

I have experimented with default value: javascript:gs.getUserID() and assignment rules but can not get it working.

any advise/pointers?

ndt13 · ‎08-01-2017

Is this what you are looking for with an onLoad client script?

function onLoad() {

//Type appropriate comment here, and begin script below

var grp = g_form.getValue('assignment_group');

if (grp == ''){

var userName = g_user.userName;//logged in user

var gr = new GlideRecord("sys_user");//check if the logged in user has a primary group

gr.addQuery('user_name', userName);

gr.addQuery('u_primary_group', '!=', '');

gr.query();

if (gr.next()){//logged in user is a member of assignment group

g_form.setValue('assignment_group', gr.u_primary_group);

g_form.setValue('assigned_to', g_user.userID);

}

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