Show/hide Variables in RITM Form on the change of Assignment Group field value
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02-19-2026 04:39 AM
I wanted to Display a Variable set in RITM form for when assignment group is X and when someone assign the same RITM to another assignment group let's say 'Y' , then I want to display other Variable Set in the RITM Form.
Can it be possible ?
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02-19-2026 07:44 AM
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02-19-2026 07:52 AM
Hi @DhairyaA
As suggested by @Tanushree Maiti anushree Maiti, create a Catalog UI Policy and then, based on the conditions, test the UI action. The UI Policy will be used for make field visible/mandatory /Read only.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-22-2026 09:49 AM
Hi Atul,
Thank you for replying, but I want one variable set to be visible on the change of assignment group field value. But In Catalog UI Policy we can not able to acheive this.
I tired to create the Catalog Client Script as well that doesn't work because here we are trying to acheive that after the form submitted, when the assignment group field value is change, another variable set need to be visible in RITM Form.
Any idea how to acheive this ?
