Populate Catalog task description based on Variable choices

Cat · ‎10-24-2025

Hi All,

I'm hoping someone can help me with this.

I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.

For example, I have a variable called Team which has 10 different options. If Team 1 is selected, I need the description to say something like "Please assign the following roles: Role1, Role2, Role3". If Team 2 is selected, I need the description to say "Please assign the following roles: Role3, Role4, Role5" and so on.

What would be the best way for me to do this?

Thanks in advance!

Ankur Bawiskar · ‎10-24-2025

@Cat

you can use Advanced Script in Catalog Task Activity of workflow and set the Description of SC Task

var val = current.variables.variableName; // give variable name here

// use the correct choice values to compare
if (val == 'Team1')
    task.description = 'Please assign the following roles: Role1, Role2, Role3';
else if (val == 'Team2')
    task.description = 'Please assign the following roles: Role3, Role4, Role5';
	// and so on

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Cat · ‎10-24-2025

Thank you - this worked best for my purposes

Sarthak Kashyap · ‎10-24-2025

Hi @Cat ,

Please check below script maybe it will help you

(function execute(current, previous) {

    var team = current.variables.team;  // Replace 'team' with your variable name

    if (!team) {
        return;
    }
    if (team == 'team1') {
        current.description = "Please assign the following roles: Role1, Role2, Role3";
        current.update();
    }
    else if (team == 'team2') {
        current.description = "Please assign the following roles: Role3, Role4, Role5";
        current.update();
    }
    else {
        current.description = "Team selection captured. Please review assignment needs.";
        current.update();
    }
})(current, previous);

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Cat · ‎10-24-2025

Thank you - Where would I apply this script? Is it in the workflow? Before or after the task is created?