Dear Community members, Good Day! Could someone please let me know, how can I access event parameter in email script? var Details = {"status" : status_code, "error_message" : errorMessage}; Ex. gs.eventQueue('Ticket Created', gr, Details), here Det...
We are currently on the London release. What is the best practice for tracking hardware asset lifecycle at the model level? For software there is sam_sw_model_lifecycle but there doesn't appear to be anything comparable on the hardware side ... th...
I have created a record producer in PDI to create incident. There is a choice field called contact type which has 5 valuesalert, email, phone, self-service and walk-in.I want to set the choice field called contact type value to self-service while cre...
There is an ACL on cmdb_ci table which allows admin to edit the status field in list view. Now I want to make another ACL on cmdb_ci_computer table where the status field should be editable to a particular group.@Chuck Tomasi @Maik Skoddow @Mark Roet...
Hi, We have a requirement to create a metric definition script to calculate MTTR of Incidents resolved excluding weekends. e.g if incident is created on Monday of first week and resolved on Friday of 3rd week. Calculation should exclude 2 weekends. M...
HI, I am trying to restrict the incident records, when the user is tick on the check box 'Visible to HRIS team' and should be part of any of two assignment groups "HRIS - Workday Support" and "HRIS - iCIMS Support" . Below is the Business Rule Wri...
While working with ATF - How can we choose/switch domains? Consider that we are working in a domain-separated environment and need to choose/switch domains for the test cases in ATF. I think, there is no option in "Add Test Step" in "Test Case". How ...
Hi All, In the description field, I have a key value called a job, so I want to extract this job value from the description field and add it in a summary. when I try this using below script it is returning -1 value as input . var summary = current....
Hi In my catalog item i have two variables with the name's Service with reference type to Service_offering table and other one bussiness with type select box with question choice. Here when we select question choice in bussiness then I want to displ...
Hi,I'm using Tokyo release SG-SCCM to collect SCCM data and populate the CMDB with end user computing information. We have a small number of models in the organisation so it's fairly simple to grab the latest and publish it to the hardware catalog. ...
How can we use the reference qualifier in the UI action where I'm using the same modal code.I need to show the service offerings based on service (Parent) if I select the service, it should show the service offerings related to that service. Is it po...
Hi Everyone, I have an user who has ITIL access. He needs two reference fields to be added to his list view of incidents. When he clicks on gear box on list view, fields are not showing up on the available box to add them to selected box How to add s...
I have put together a flow using flow designer that creates a specific request from an email address, but I can not get the attachments to show up in the request anywhere. I would like for the attachments to be on the SCTASK itself in the end, but I ...
Hello. Please help me.I want a survey to pop up automatically when I resolve an incident.Is there a good way?
Hi, I have a requirement like i have a two fields name as X and Y both are referring to the user table.When i click on the Field X reference it will show only Names in the reference window on the user table.When i click on the Field Y refence it will...
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