Hi All,Have a 2 fields to show on the Agent workspace on click of UI action Closed Complete.1. HR Service2. HR Subcategory In HR Sub category only choices related to selected HR service in option 1 should be available. Kindly help me on how to achiev...
Hi All,I have enabled 'Retire' button on knowledge form when state or workflow = 'Review' and it should retire that article.but when workflow = 'Published' then its working perfectly.Scenario - Admin wants to retire article when it is assigned for Ap...
Hi Everyone, We have a requirement to provide read and write access to only sc_req_item table to a particular group.All other tables should be restricted for this group including the self service ones.Have written ACL's for this requirement by making...
Hi folks, I have a requirement to create data set dynamically in ui builder. And i have achieve that using EVAM data source but i that data set i need to add a image how i can add that image in view template in servicenowIn this data set i need t...
I am preparing for a data science interview and I am looking for some help with the most commonly asked questions. I have been looking at the top data science interview questions with answers but I would like to get some more feedback from people who...
I'm facing issues adding a tab to the contextual sidebar for the Record SNC page in Service Operations Workspace. In Tokyo, there is the option for '+ Add' like below which works fine. But in our other instance that is on Utah, the '+ Add' option i...
Unable to run the flow with simple activities but i am getting the Internal Server Error initially i didn't get this error , not sure what is the reason , Please help on it
I had a recent case where a customer was trying to set Approvals on the RITM record using parallel Approvals. When onboarding they request a Laptop which needs to be approved but at the same time, they also request a mobile device that also needs ...
Just brought to my attention by a fellow staff member, that when she clicks on a Closed Change Request and selects the "Copy Change" form button, after doing that action the screen goes blank. If she looks at the Open Change Request list view, the co...
I need to limit the number of requests that users can make in a catalog item is specific only for this item you only need to be able to select 3 I have already tried to configure the options but this affects all the items, some options that are in th...
Hi, I have never had an exposure related to CMDB or creating CI's. Please help me with some trainings/videos where I can learn.I have a requirement to create two new CI's depending upon the category and sub category selected on INC Form.I have tried ...
Hello, I would like to confirgure Ovewview section of SoW ITSM. I have checked the documentation and found out that Oveview section can have different content for Tier 1 and Tier 2 agents. What I want to do is to show Tier 2 View for only a specific ...
Hello friends, first time I post something here in the community.I'll explain my situation and see if anyone can help me.I recently identified that some incidents are being generated at work here.These records are being generated without any informat...
Hi,I have a problem with adding a conditions to Variables. Look I have a couple fields like these: and I created a custom tables for data which are inside of those fields.Now I want to see for example something like: If field division will be "cloati...
How to set priority high when , impact and urgency changes to high using client script.
