Legacy agent workspace EOS date
When will ServiceNow stop supporting the legacy agent workspace?
Forum Posts
Resolved! ServiceNow platform best practises
Hi all,Can you all please tell me the servicenow platform best practices (not server or client side) Thanks
Is there a way to grant 'Quick Discovery' to a user without having to grant full Discovery Admin access?
We would like to grant a few users the ability to use 'Quick Discovery' within Discovery; however, we do not want to grant full Discovery Admin access. Has anyone else needed this type of access? Is this an option?
Resolved! Comments duplication
I have a business rule that copies additional comments from Req to task and I have another business rule that copies additional comments from task to request, respectively. Whenever the I am entering comments on Tasks it duplicates as if the other bu...
Resolved! IP Address Access Controls and Side Door
We are looking to implement an external single sign on solution, but as part of that we want to allow only IP ranges specified through IP Address Access Controls. In that scenario, if you were to try and access side_door.do from an IP address that ...
Searching a keyword globally doesn't return any INC related information.
Searching generic (Example: outlook, sap, display) keywords not returning any results related regarding incidents (see screenshot).But whenever we search technical or less common words such as (Example: MYCAT, P3A or SAP P3A), we see result returni...
Resolved! How to configure pop3 email account to receive gmail to your Personal Developer Instance
Hello Everyone!I want to configure the pop3 email account to receive the email from one particular Gmail to my PDI. What value should I enter in the following fields?Username: ??Password: ??server: ??Port:??
Multi-Provider SSO won't allow local authentication
Hello everyone!This is the first time I've used this site but I could really use some help on this one.I turned on Multi-Provider SSO to start using the Service-Now mobile app, and that is working great, but as far as I can tell, I know the website s...
Resolved! To trigger notification when the due date on problem task is approaching (i.e., less than 2 days)
Hi I have a field on problem task called due_date and I want to trigger a notification when the due date is approaching (i.e., less than 2 days).created a BR, related Event and Notification for thisBRvar today = new GlideDate(); if (current.due_date ...
when I Assign to an incident, it display all groups instead of the ones he belongs to only
Hello,I added to the assignment group dictionary active=true under "type specification" list reference qualifier "advance" reference qualifier field in javascript "active=true" and it works. It only displays the active group on the incident and chan...
How to check whether gr.update() failed due to setAbortAction(true)
How to check whether update happened successfully or not?I have created transform map, where I am updating multiple records in onBefore() script.but meanwhile some BR written on same table aborts the update using setAbortAction(true).I want these BRs...
Need to ignore all rows, if one row has error, during excel upload
HiNeed to reject whole excel upload if one record has error.How can I achieve it through transform map
Need to implement Interceptor functionality in SOW
I have configured the Classic change request form using Interceptors and same functionality, i want to use in Service operations workspace- change req. page . Any Suggestions to achieve same functionality in SOW ?Advance thanks.
restrict requestor to delete the attachment
I want to restrict a user from deleting an attachment from only one specific catalog item and also from the incident table. how can i solve this requirement?can someone help me on this?
Displaying Dashboards on Wall Mounted Displays
Hello Everyone, We are looking at displaying dashboard on wall mounted displays and I came across the following blog : https://community.servicenow.com/community?id=community_blog&sys_id=c884a883dbb227c0656a5583ca961905 As per my understanding steps...
