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Major Incident workbench: Communication tab template modify

Hi Team, I am looking for a solution where under Major Incident workbench : communication , there are OOTB 3 templates are given. If the MI Manager sends out the first communication -Initiate Major incident communication, I have created a template to...

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aans by Tera Contributor
  • 1177 Views
  • 1 replies
  • 0 helpfuls

Report through Datasets

I have created an Line  graph trend analysis of incidents opened and resolved during week period using datasets. While running the report, The data (count) is grtting displayed for only one report (line). Is there any idea how I can  display of both ...

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Geetha Lukka by Tera Contributor
  • 1113 Views
  • 2 replies
  • 0 helpfuls

How to renew a X.509 Certificate

One of my colleagues received a message of : "Your ServiceNow X.509 certificate is about to expire in 16 days" When I checked which certificates were expiring it was our Login Certificate and our SSO Decryption Certificate. My question is how do I ge...

Resolved! How to set a default value from a list of Countries

Hi, I was hoping if I can get some help with the following:I have a catalog reference type variable 'country'.  From a list of 231 countries, I would like the user to see the default as USA and then have the ability to change it to another country. I...

KS11 by Kilo Expert
  • 1373 Views
  • 9 replies
  • 0 helpfuls

Resolved! UI policy is not working

Hi All, i create one UI policy in that i added some filter conditions like. State is one of high, critical,AndAssignment group. name  does not contains HIKAnd caller is not Samorcaller is not RIck. caller field is reference field from sys_user table....

ANWAR BASHA by Tera Contributor
  • 1031 Views
  • 6 replies
  • 1 helpfuls

com.glide.ui.ServletErrorListener error

Hi All, I have created a scoped application and created a table(SD Cases) within the app. Now I want to access the closed SDCases variable values and populate it on the form level when a closed SD case is selcted. Below are the scripts.Client script:...

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Nagashree5 by Tera Contributor
  • 2039 Views
  • 2 replies
  • 0 helpfuls

Unable to see the stacked by fields in report

Hello,  I am importing excel file in Report to create one report. I have selected bar chart type for report. In configuration, Group by field is showing all the fields which are present in excel file but in Stack by field it is not showing any excel ...

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GlideappVariablePoolQuestionSet() not working in scoped app

Hi All. I have created a scoped application and created a table which extends the task which is called SDCase. On this I have built few Record producers and created a formatter as well to display the variable section on the SDCase once it is created....

Nagashree5 by Tera Contributor
  • 671 Views
  • 3 replies
  • 0 helpfuls

To hide requests and requested items from requested for

Hi Community, I just want to hide REQs and RITMs from requested for from everywhere, global search, portal etc. Only a specific group should be able to create and see request for that catalog item. They need to create it for any user. I created a rea...