Populating Additional Comments field with Record producer variable values

[kushal2]

Hi Guys,

I am trying to set 'additional comments' journal field of change form with some answers given by end users for record producers. I can able to set same for existing record but when a new record is being created at the same time i want to set additional comments field. In my script I am getting current.sys_id as blank , so basically my question is how to return sys_id of newly created change request to record producer script?

Working code for existing record in record producer script

var gr1 = new GlideRecord('change_request');

gr1.addQuery('sys_id','adeec8501bc710109bda7596cc4bcbe8');

gr1.query();

if(gr1.next())
{
  gr1.comments.setJournalEntry('test');
  gr1.update();
}

Not Working code 

var gr1 = new GlideRecord('change_request');

gr1.addQuery('sys_id',current.sys_id);

gr1.query();

if(gr1.next())
{
  gr1.comments.setJournalEntry('test');
  gr1.update();
}

[Willem · Accepted solution]

You do not need the current.update()

The assignment group is set? (so it gets to the part in the 'if (gr.assignment_group)')

Can you try removing current.update().

You are setting it in the 'Script', right?

[kushal2]

Bang on Willem:)

It worked out by removing current.update();

I got the logic too.

Many Thanks