What would be considered a good response rate for customer satisfaction surveys
Hi, We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users.
Forum Posts
Resolved! How to add a separate button in confirm box?
I got a requirement to add one more button in confirm box. Can someone help me with that in service catalogs? I need that button at yellow bar.
Auto Populate a list collector field
I currently have a Service Catalog Item that does the following: Catalog Item background Host Name is a reference variableSystem Owner is a reference variable The System Owner auto populates based on the host name. Workflow The System Owner needs to ...
Resolved! How to Send table name & query dynamically to script include?
How to Send table name & query dynamically to script include?, so i will get list of records. ~Thanks
Flow Designer to check for all parallel sc_task state if anyone updated 'Closed Completed'
Hello, For RITM, if parallel sc_tasks are generated (example 4 tasks) via flow. If anyone of sc_task is close completed how can we monitor this using flow designer. As we need to perform other actions once anyone of sc_task is close completed we don'...
Post csv file in FTP server location
Hi All, How can we extract data from ServiceNow and post in FTP server location. We have installed CrossFuze data extract, but we do not want to use mid-server, instead we need to use mid-server cluster. Any other ideas apart from CrossFuze, or can w...
Resolved! Help in Phone Number formatting in variable
HI Experts, Kindly help me, I have a mobile number variable in Single line type. If entered as 0420111111, it should format as +61 420 111 111 and should happen onChange action. i tried creating an Onchange catalog client script with below code i f...
Getting a ServiceNow Dev Environment
I want to build integrations with ServiceNow, I setup a dev environment and it provided me with App Engine Studio, now it's showing me app templates and apps I can "create" with no coding, etc.. I don't want to create a new app in ServiceNow, I want...
Resolved! How to handle if my getValue('number').split(',').length; return NULL
I am writing a server script similar to this instead i have a List field that holds multiple items and I want to count how many items are in that list when the list is populated using problem_data.list_field = gr.getValue('list_field').split(',').l...
Parent Location field should show only Parent Locations
I have a requirement that the incident record producer should have a Parent location and sub location field. The Parent Location field should only show up options which are parent to other locations. I have a script include as below: Name GetParent...
RegEx on server side scripts
Hello, Need to write script in server side to replace / or \ with empty space. I found below in community: The SNC.Regex API is not available for scoped applications. For scoped applications, remove the SNC.Regex API and use standard JavaScript regul...
Delegation for users with approval_role
Hello, I want to know is there in the "OOB" a way for users with "user_approval" role to delegate their approvals. ITIL users can do that from their profile in a related list BR, Hamza.
Filter condition not working properly in TASK table
I have applied few conditions on the filter to the task table but the result is not showing up as expected. Below is the filter condition applied: I have a INCIDENT available here in on-hold state but the incident is not showing up. Even if the pend...
Approvals count to display on portal home page
Hi allIn portal page there are more than 30 approvals so I want to display '30+' if there are more than 30 approvals can you help me with this widget approval script: Server script: -------------------------------------------------------------------...
Resolved! Looking for the Process document and Template to write FRS for ITSM Processes
Looking for the Process document and Template to write FRS for ITSM Processes
