HI All, Our instance has too many forwarded/redirected emails coming in and we want to fetch the "X-Original-From" from the header, is there a way to do that via scripts ?. email.origemail does not give the right sender address hence we want to do ...
Hi, I have a requirement to integrate a third part application using which ill have submit a particular catalog item and must be able to generate a request and RITM in my servicenow instance. Since am new to the concept of API can I please get some a...
what is scratch pad, what is its use in business rules , client scripts, ui policies , workflows? what is difference between scratchpad and ajax in clientscripts ?
Hello SN Community, I hope someone will help me with this. I am new to SN but really learning. I need step by step instruction as to how move back a change request state from Review State to Asses state. Becuase the change failed. Is it possible???...
Hi All, Please suggest How to check assigned to field value is not null in client script. Thanks&Regards,
Hello,I have two tables that they are classical master-detail tables. These are invoice tables that details table rows hold the detail information for the invoice items.I have import set, data source and transform map that I import data to details ta...
Hello I need to remove Author name and Image from KB Articles in the system and from Service Portal? I have viewed other community topics regarding this issue: -commented lines in kb_view UI Page did not help Can anyone have idea about this? Regards...
Is it possible to attach the original email that auto-generated an incident to that incident? What we see is that the body of the email is moved to the incident description, and any attachments in the email get attached to the incident. What I'd li...
For admin it is Working Fine. But with Change manager role someone is not able to change that specific two fields as below-
What is the use of gr.get() and gr.addQuery() ?
Hi All, I have a requirement where i need to change from email address on reply , reply to & forward button on activity stream, Can somebody let me know. On click of reply , I want to change from email address
We are trying to use variable with type list collector and reference it to the question_choice table so we can manually define the choices of the variable without having to create a custom table (which is overkill for a few custom choices we need). ...
When a ITIL user view's Open Incidents they see a Caller Field. If they click the name in the Caller Field they are taken to that User's Profile and are able to edit information on that, this creates a Security Issue for use.This also occurs when in ...
Hello, I have scoped application in which have one record producer which creates Request from portal. While submiting the request we are getting some errors as below screenshot. Please anyone can help. Thank you!
Hi, Coming across using the MRVS and wish to calculate the total amount for the number of books as shown in the pic. Appreciate if anyone can enlighten me. I did do a checkup from this post but can't really get the idea.
