Need to get the requested item & catalog item name in notification body & subject. This notification is taken on request table. help me the way to fulfill this. Thank you.
Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...
To copy Select Box variable choice values to another table choice field ? Below did not work for me , I wrote this in Workflow RunScript activity : var gr = new GlideRecord('incident'); gr.initialize();gr.assignment_group = current.variables.support_...
Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...
I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...
I am using the below code in business rule to get the change start date and split the date and time values and insert into custom table. While inserting the record in custom table, the value has to be in eastern time zone. Since the date and time are...
I want to run a before query business rule only on ITIL page bot on Service Portal
Hello SNC, I want to allow only xl sheet format as attachment for a catalog item. I wrote the below script but it seems not working. Any advice? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { ...
Hi Team, I am trying to create a flow designer to lookup list of users account expire in 30 days ( screenshot below ) But is it showing all the users whose account expire in 60 days and more. Kindly advise how we can only show the account expiring in...
Hi All, I have a requirement where i need to give specified time to user to review the form. when user clicks on alert button then my ui page should refresh. So that i can get all default values that was there on that ui page and my timer can resta...
What is the use of Single-Row Variable Set and Multi-Row Variable Set in the catalog item what are the main differences between Single-Row Variable Set and Multi-Row Variable Set
Hi, I have a requirement that, when user clicks re-open button it should show a popup input box on portal and ask to enter the reason for re-open of incident. But unable to find the solutions in widget to show that customized popup window using SpMod...
Hi All, i have 2 custom fields in my change form as mention below "Change Verification" with dropdown with these values (Successful, unsuccessful, Partially successful, Successful with issues) and Change Verifier name -(Same tab like watch list) is...
Hello All, We have a requirement to have more than 2 or 3 categories (or sub categories ) to navigate to main service request Item to raise the request. Example : 1: 2--> To access the ITEMS : "Corporate Mobile Devices- Bulk Orders", curr...
1.I have created one button(UI Action) "Create Task" on stories form.2.When I click on this UI Action it shows one 'GlideModalForm'.3.When I fill the details on this form and Clicking on Submit button one record created and added in the related list ...
