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Resolved! How to tweak approval_summarizer_sc_req_item UI Macro?

Hi Team I have a requirement on approval form (sysapproval_approver) to tweak the section of UI Macro to include one addition column (Business app) based on the catalog item for which the approval record is created for. This must be applied only for...

How to load attachment via data source using flow designer?

1) I need to upload a record(xlsx) to a table via data source using flow designer. 2) The record should be ordered form service catalog item. 3) I have already created data source and transform maps. 4) I have partially done my requirement like i hav...

Kavithan A1 by Tera Contributor
  • 1697 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to reset Incident "Default View" for 1 User

Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View".   Where can I find the problem? Thanks in adva...

Resolved! How to switch Topics using topicDiscovery()

I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image:      Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...

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GUID (Globally Unique ID) is it unique?

Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...

priisholm by Mega Expert
  • 7188 Views
  • 4 replies
  • 9 helpfuls

Approval rules - managing rejected approvals

Hi !   I'm actually implementing approval rules on a RITM, in order users to be able to approve a Requested item. It correctly generates my approval, so it's ok at this step. But when I reject an approval : the RITM state stays on Openthe RITM stage ...

Abort Form Submission

Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...

Nag9 by Tera Expert
  • 779 Views
  • 5 replies
  • 0 helpfuls

Priority label change

Is it good practice to modify priority labels , values or including new priority values since its OOB?  Is there any impact on the existing process if we change the priority label?

Chake18 by Tera Contributor
  • 676 Views
  • 2 replies
  • 2 helpfuls

Bulk import with open flows for a service catalog

Hello, we have a request to raise bulk import to the requested table in one of our service catalog. It should have a running flow and task should be created. Is using transform map the best approach to do this request or we can do other methods for t...

Lawrence4 by Giga Contributor
  • 871 Views
  • 4 replies
  • 4 helpfuls