I have seen a UI Macro associated with user records that can display the user's assigned assets. I don't think this is out-of-the-box like the Show Related Incidents UI Macro on an Incident Form. This allows the agent to easily associate the inci...
Hi Team, I am looking for some help. What am i trying to do In service portal: Trying to find a way to Create a user input What is user input: User will provide an external ticket number (example JIRA, etc.) Click submit Once submitted backend w...
I have heard that certain things do not come over when using an update set, and user adds or group adds are one of those. Can anyone confirm?
We are getting the below error when trying to access survey in Service Portal. Can anyone help me on this.
Hi everyone, How can we combine multiple email scripts as one email script for fetching data on email body for different tables.Scripts: var gr = new GlideRecord("cmdb_ci_business_app"); gr.addQuery('assigned_to.name', event.parm2); gr.query()...
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
Hi Everyone,how to restrict scheduled job for triggering multiple notifications when users inactive on two cmdb table, notification is triggering twice because users having records on both tables, it should need to triggering once if person is same.S...
Hi All, If any one assign change ticket to service desk queue, if the issue not related to service desk queries. The change ticket should assign automatically to original User who created the Change?? Can any one guide me how to do this? Thanks,
Hi All, I have implemented script to find out the duplicate records with the help of serial number in background scripts. Please check the below script: gatherDupes(); function gatherDupes() {var gr = new GlideAggregate('cmdb_ci_computer');gr.addAggr...
How can i add Map To Field Check Box in the Variable of Variable Set ?
Hi Can anyone please help for the below query All Work Notes should be hidden when exporting a record Req: As a person who works with ISAs, DSAs, TPSRM, Scans, Issues, ARAs and Exceptions, I should be able to hide Work Notes from the exported docum...
Can we send notifications to Distributed list from ServiceNow? but those DL Mail was not there in servicenow.. In that DL we are having 30 people.. when the email got triggered to that DL then all the group members also needs to receive.. Note: I don...
Hi, Sorry it might be a noob question but I have catalog item that has a list collector (employee_current_roles) which auto-populates user's roles with all the roles user is member of, I have another variable (role) on the form that is reference fiel...
Hi, I've created a UI Policy on a catalog item however when i've moved the update set from Dev to Test the UI policy has been created (looks identical) but isn't working. I've created a new update set in Dev - updated the Active / De Active / Active ...
I have created a Catalog item for Creating Agile groupsThe requirement is to create an Agile group and add members to it and also assign couple of roles once the group is created through the Catalog item. As of now I am able to create a group and bu...
