Post Incident Review (PIR) Section Not Visible in Service Operations Workspace for P1 and P2 Inciden

[Mk_snow]

Hi,

We need to enable the Post Incident Review (PIR) section for P1 and P2 incidents when the incident state changes to Resolved or Closed, similar to the existing functionality for Major Incidents.

I found an out-of-the-box (OOB) UI Policy configured to display the PIR section only when the Major Incident state is Accepted. I modified the UI Policy script to extend this functionality to P1 and P2 incidents as well. Reference image below

After the modification, the PIR section is displayed correctly for P1 and P2 incidents in the Native UI. However, the same section is still not visible in Service Operations Workspace (SOW).

Expected Behavior: The PIR section should be visible in SOW for P1 and P2 incidents when the incident is in the Resolved or Closed state, in addition to the existing Major Incident functionality.

Actual Behavior: The PIR section is visible for P1 and P2 incidents in the Native UI but does not appear in SOW.

Question: What additional configuration or customization is required to make the PIR section visible for P1 and P2 incidents in Service Operations Workspace? Is there a separate UI Builder configuration, component visibility condition, or workspace-specific setting that needs to be updated?

Thanks in advance😊

[Hemanth M]

Hi @Mk_snow ,

Can you please confirm if the PIR section is added to the workspace view? if not please add and check.

Hope it helps!

[Mk_snow]

@Hemanth M Added but not visible 

[Hemanth M]

Hi @Mk_snow ,

Please check "Run scripts in the UI type" is set to All

Make sure its added here 

[Mk_snow]

Validated run script it is set to "All". The PIR is visible in native ui as mentioned previously. The issue is with SOW . In the service operations workspace it is not working. 

I believe there might be some ui builder things that needs to be customized or need to update. Because I have no experience in ui builder unable to find what needs to be done