What is the purpose CIM Child Initiatives

[Rick_Wilson]

Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks? 

[Tanushree Maiti]

Hi @Rick_Wilson 

CIM Tasks and Phases

The parent improvement initiative record remains assigned to the Improvement Coordinator throughout the entire process.  The Coordinator creates and assigns individual tasks to the various support teams depending on the area of improvement.  Each team will capture their findings in their individual tasks and the Improvement Coordinator will review and coordinate those activities. 

CIM Phases allow grouping related tasks for ease of tracking progress rollups. The progress rollups happen automa

tically. Percent-complete rollups are based on the duration of the task.  Progress rollups happen to the phase level and the parent record level.

The CIM task can also be linked to other tasks. For example, the Improvement Coordinator can create or relate one or more Change Requests to show the clear path to resolution.

All task activities can happen in parallel by different teams and the progress automatically rolls up to the CIM phase levels.

Once all CIM tasks are implemented, the Improvement manager clicks on the “Review” button to send it for review where it will be evaluated by the Improvement Manager

Ref:https://www.servicenow.com/community/itsm-articles/configuration-details-for-continual-improvement-m...