I want to find Duplicate/Similar type Incident from all open (i.e. Active = True) incidents. I've created a Similarity Definition.
I've attached a screenshot also. I've set the threshold Value at 75.
Now I want, if I raise a incident, it would check and analyze its "Short Description", "Description", and give me top most relevant open incident from incident table (if Confidence >= Threshold).
Would anyone help me on this ?? Thanks in Advance
