predictive intellligence

[VulcanLogic]

How effective is predictive intelligence?
Are there any documentation how to enable it?

[Dr Atul G- LNG]

Hi  

https://www.servicenow.com/products/predictive-intelligence.html?state=seamless

https://www.servicenow.com/docs/r/xanadu/intelligent-experiences/predictive-intelligence/predictive-...

[Tanushree Maiti]

Hi @VulcanLogic 

ServiceNow Predictive Intelligence (PI) requires a separate paid subscription or licensing distinct from your core platform license. ,

While the core plugin (com.glide.platform_ml) is installed OOB, using it for production workflows requires a distinct add-on purchase.

Install Predictive Intelligence 

Refer : Predictive Intelligence Plugin for Incident Management & MIM 

Solution definition Plugins

Incident Assignment Incident Categorization Incident Service Incident Configuration Item	The plugins com.glide.platform_ml and com.snc.incident.ml_solution must be active.
Similar Incidents (MIM)	The plugins com.glide.platform_ml and com.snc.incident.mim.ml_solution must be active.
Major Incident Recommendation	The plugins com.snc.contextual_search_ml and com.snc.incident.mim.ml_solution must be active.
Similar Open Incidents Similar Resolved Incidents Similar Incidents Similar Knowledge Articles	The plugins com.snc.contextual_search_ml and com.snc.incident.mim.ml_solution must be active.

[OlaN]

Hi,

Basically it's as effective as the underlying data that you use to train it.
If the input data is bad, or of poor quality, then the Predictions will, of course, also be bad.

To be able to enable it, you will need to have a "Pro" licensing of ITSM (or other similar products).
Installation is as easy as activating a plugin, possibly you will need to request help from support to enable it for your instance, after the purchase is completed. But I'm sure your sales rep can help you sort that out.

[VulcanLogic]

Anyone configured it for Problem Management? for use cases like,

1. Suggesting problem candidates from past incident records. 

2. Update problem logs with impact analysis