Prevent Knowledge articles added as attachment if pasted in knowledge article body

Abc 26
Tera Expert

Hello Experts,

I want to prevent knowledge articles from being added as attachment to the header incase if the image is pasted in the article body of the knowledge article.

Abc26_0-1734270068246.png



Thanks in advance.

 

1 REPLY 1

Sujatha V M
Kilo Patron
Kilo Patron

@Abc 26  As per my knowledge, I'm not sure if we can restrict that behavior because post upload if you try to remove the pasted attachment, it will automatically remove on the article content as well. 

 

Instead you may try to hide the "Manage attachments" section/link using the below reference post. Preferably use ACL to avoid issues. 

 

https://www.servicenow.com/community/itsm-forum/how-to-hide-quot-manage-attachments-quot-link-and-th...

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.