@PriyaRaj
To do that, we need to shake things up a little. Instead of returning a True / False statement from our Script Include function, we should return the error or info message we wish to show instead.
Script Include
var CMDBClientUtils = Class.create();
CMDBClientUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
checkForSerialNumber: function () {
try {
var serialNumber = this.getParameter('sysparm_serialnumber');
var grHardware = new GlideRecord('cmdb_ci_pc_hardware');
grHardware.addQuery('serial_number', serialNumber);
grHardware.setLimit(1);
grHardware.query();
// We are just going to return a simple error message if we do / dont find the
if (grHardware.next()) {
return 'Serial Number already exists, found in asset: ' + grHardware.getValue('name');
}
} catch (ex) {
gs.error(ex);
}
},
type: 'CMDBClientUtils'
});
Client Script
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
// GlideAjax, if you're not familiar with the concepts I suggest spending some time looking it up, its super useful.
var ga = new GlideAjax('global.CMDBClientUtils');
ga.addParam('sysparm_name', 'checkForSerialNumber');
ga.addParam('sysparm_serialnumber', g_form.getValue("serial_number"));
ga.getXML(checkSerialNumber);
}
function checkSerialNumber(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if (answer) {
g_form.addErrorMessage(answer);
g_form.clearValue('serial_number');
}
}
The modifications to the code mean that when we DO find Serial Number, we return the Error message we want to the Client Script, but the Error message is formulated in the Script Include (Server Side) rather than the Client Script (Client Side). There is a reason we do this, but I won't cover it here.
The error message I have put in the script include is just an example, you will need to modify it to show and say exactly what you want it to.
Please mark the answer as correct if this has solved your issue, or upvote the answer if it was helpful.
