primary and scoendary email ID

[tushar_ghadage]

Hi All, 

here I have a requirement where 

I have a group with 3 members where they have a Mastercard email id 

but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group is populated on the ritm .. 

can anyone tell me how to config this ?? it the first time I came across this type of req. 

(also, FYI those members are not on dev and only available on test )..

thanks 

[tushar_ghadage]

Okay got you 

sure will try the same and update you 

[Dr Atul G- LNG]

I’m thinking out loud here—why would we add a new email ID to a user if that user is not the actual caller? Technically, this is not possible.

If these users are part of a group, the approach still works: you can create a new user record with the additional email ID and add them to the required group, but without assigning any roles. In the backend, if such a user logs in with that ID and has no roles, they will only have access to the Self-Service portal, where they cannot make any changes.

You need to inform the client that it is not possible to send notifications to the same user with two different email IDs. Another possible approach is to create a new field in the user table to capture the secondary email address and then configure notifications to use that field where necessary.

[tushar_ghadage]

okayy first approch of creating a new user profile for the new email id or scoend one creating a new custom field for the 2nd email.

which one looks more close to best servicenow practice..

also, one thing those users are in group, and we are sending notification to a group .

[Dr Atul G- LNG]

Hi @tushar_ghadage 

I will go with the second approach.

[tushar_ghadage]

okay