primary and scoendary email ID

[tushar_ghadage]

Hi All, 

here I have a requirement where 

I have a group with 3 members where they have a Mastercard email id 

but now client needs to have infy email id for those same group members so that they can receive the notification when their assignment group is populated on the ritm .. 

can anyone tell me how to config this ?? it the first time I came across this type of req. 

(also, FYI those members are not on dev and only available on test )..

thanks 

[tushar_ghadage]

Hi Ankur 

one thing I wanted to ask 

how to run problem management migration utility we installed it but couldnt figure out how to run it ??

[Ankur Bawiskar]

@tushar_ghadage 

I believe it's a different question and doesn't relate to your main question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VikMach]

Hi @tushar_ghadage, If this is only one off case (for 3 users only), then in the notification record under "Who will receive" tab you have this option to add any email you like, even if the email is not there in the user record or ServiceNow any where. You can simply navigate to the respective notification for the RITM you have already created and follow the steps below.

Steps : 
Add the email in the email text field shown in the snip below and hit enter. It will get added to the list. You can add as many Email ID's you need. I have added 2 for example purpose.

Hope this helps and let me know if it worked!

Regards,
Vikas K

[Dr Atul G- LNG]

Hi @VikMach This is static, so every time these emails are used, they will receive notifications. I don’t think this is a good approach.

[VikMach]

@Dr Atul G- LNG, Tushar has mentioned in his post that the use case is only for the 3 members in the group of that particular org not for the whole org. So, for such a small requirement, why would you create a Custom field? Does that even make sense?
If it is just one off case and only for 3 users and 3 secondary emails, then simply add their secondary emails in the notifications.
I don't see any issue in that. That is why that extra email field is given in the notification.