Print Case - download/print pdf using API?

AleksandraK
Tera Contributor

‎01-26-2024 01:59 AM

Hi everyone,

Is there any way to get Case history saved locally using API request? Similar as downloading case attachments?

The case history view can be accessed using <servicenowInstance>/now/print/ticket/<table>/<case_sysID> but I m having trouble downloading it.

 

Any advice would be appreciated.

 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-26-2024 05:40 AM

Hi @AleksandraK 

OOTB there is no URL /now/print/ticket/<table>/<case_sysID> available in ServiceNow. So it seems there is any customization in your instance, or you provided the wrong URL.

But whatever you get in your browser should also be printable. And in case you have installed a so-called "PDF Printer" you can, create a PDF version of your browser page via that workaround.

Maik

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