Priority breakdown not working in performance anylytics widget

Asha Pathak
Tera Contributor

Hello Community!

 

I have requirement 

Add the Average incident resolution time for the last 6 months_ALL groups (4 groups) by PRIORITY
Use Business duration to calculate resolution time
First visual add as a bar chart with 4 bars: P1, P2, P3, P4 for the past six months combined total
Second visual add as a bar chart with 4 bars: P1, P2, P3, P4 for each month showing each of the past 6 months totals not combined.
Example February 2025 4 bars P1, P2, P3, P4 | January 2025 4 bars P1, P2, P3, P4 | December 2025 4 bars P1, P2, P3, P4 | November 2025 4 bars P1, P2, P3, P4 | October 2025 4 bars P1, P2, P3, P4 | September 2025 4 bars P1, P2, P3, P4
This should be a rolling past 6 months so that the months and total change with the start of each new month

 

For that I have created formula indicator and breakdown also but It not showing data on Priority wise 

 

AshaPathak_0-1741771959819.png

 

AshaPathak_1-1741772002823.pngAshaPathak_2-1741772026594.pngAshaPathak_3-1741772069190.pngAshaPathak_4-1741772103299.pngAshaPathak_5-1741772127501.pngAshaPathak_6-1741772161555.pngAshaPathak_7-1741772245409.png

AshaPathak_8-1741772258772.png

 

Please help!

 

2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

Hi @Asha Pathak ,

 

Have you ensured to map the breakdown to the automated indicator(s) and the formula indicator?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

yes