Hi @sravya03
Out-of-the-box, it is based on CI (Configuration Item) or Service Offering, and we should use that structure. First, it checks the group in the CI; if not found, it then checks the group in the Service Offering. If both are blank, it does not populate any group
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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