which is the best practise to populate assignment group whether CI or Business service

sravya03
Tera Contributor

‎03-12-2025 03:10 AM

which is the best practise to populate assignment group whether CI or Business service on change request form?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 03:15 AM

Hi @sravya03 

Out-of-the-box, it is based on CI (Configuration Item) or Service Offering, and we should use that structure. First, it checks the group in the CI; if not found, it then checks the group in the Service Offering. If both are blank, it does not populate any group

 

 

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