Assignment group and assign to

[marwel84]

How does ServiceNow ensure that the available options in the 'Assigned to' field in the 'Incident' table depend on the selection made in the 'Assignment group' field?

I checked the Dictionary Overrides for the 'Assigned to' field in the 'Incident' table and found that the qualifier only has one condition: role = itil.

I came across this while practicing the GlideAjax method, and I'm curious how this works in practice.

[Dr Atul G- LNG · Accepted solution]

Hi @marwel84 

Did you check this:

[J Siva]

Hi @marwel84 
It's been configured via Dependent field. PFB.

Hope this helps.
Regards,
Siva

[Ankit_Matta]

Hi @marwel84 ,

In the assigned_to field there is an option of dependent field(Specify a field whose value is used to determine choice list options for this field) which has assignment group filled in it. 
Please mark this helpful if you got it.

[Ankur Bawiskar]

@marwel84 

Already shared by other members that it's via dependent field.

If my response helped please mark it correct and close the thread so that it benefits future readers.