Problem Management Roles - How did you distribute the roles?

Chrislgarrett9
Tera Contributor

Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. 

 

At prior jobs we gave all assignment groups the problem_coordinator role.

 

Is this a good solution? We want to make sure there is a common practice occurring and we don't want to perform too many manual tasks.

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