Problem Management

abhisek · ‎07-17-2023

which roles can move the Problem to the Closed state from Assess state?

Samaksh Wani · ‎07-17-2023

Hello @abhisek

admin,

problem_admin,

problem_manager,

or problem_coordinator

Plz Mark my Solution as Accept, if you find it Helpful.

Regards,

Samaksh

View solution in original post

Rahul Talreja · ‎07-17-2023

Hi @abhisek ,
Roles which can close the problem record are:
1) admin
2) problem_admin
3 )problem_manager
4) problem_coordinator
5) sn_problem_write

Please mark my response correct/helpful as applicable!
Thanks and Regards,
Rahul

View solution in original post

Moonie · ‎07-17-2023

Hi Abhisek,

You need to has role: problem_admin, problem_coordinator, problem_manager, problem_task_analyst, or admin.

When the state of the problem task is Assess, you can click the Cancel button to enters the Closed state with Close code as Canceled if you do not need to work on the task.

Hope this can help you.

Please mark my response correct/helpful as applicable!

View solution in original post

Samaksh Wani · ‎07-17-2023

Hello @abhisek

admin,

problem_admin,

problem_manager,

or problem_coordinator

Plz Mark my Solution as Accept, if you find it Helpful.

Regards,

Samaksh

Community Alums · ‎07-17-2023

Hello Abhishek

Refer below thread:- https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/...

Role required: admin, problem_admin, problem_manager, or problem_coordinator

Regards

Rushikesh

Rahul Talreja · ‎07-17-2023

Hi @abhisek ,
Roles which can close the problem record are:
1) admin
2) problem_admin
3 )problem_manager
4) problem_coordinator
5) sn_problem_write

Please mark my response correct/helpful as applicable!
Thanks and Regards,
Rahul

Grant Rowh · ‎07-19-2023

Rahul, could you please confirm option #5? This appears to be in conflict with all other documentation.