Problem Model Setup forces one model and no selection window when creating a new problem

[Ronald ONeal]

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model.  In addition, when selecting a newly created model, the OOB model is always used.

Also, no selection window appears when creating a new problem. 

Concern on other models.

[Dr Atul G- LNG]

Hi @Ronald ONeal 

I created a new PRB model, and it’s working fine. Try cache.do

[Ronald ONeal]

I have the menu coming up now, but when I select either option, they both go to the same default model.

[Dr Atul G- LNG]

Hi @Ronald ONeal 

I’m not getting the interceptor — it’s directly redirecting me to the new model. Please try disabling the interceptor or check within the interceptor once. I’m on the Zurich release.

[Ronald ONeal]

Why doesn't the following work with the two different prb_model sys_ids?

problem.do?sys_id=-1&sysparm_query=prb_model=###########################

[Dr Atul G- LNG]

Not sure mate might be cache issue, Try cache.do