Problem Priority not updating when impact and urgency are changed

Menalik
Tera Contributor

2 hours ago

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

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Dr Atul G- LNG
Tera Patron

2 hours ago

Check here is all active or not:

DrAtulGLNG_0-1770843029735.png

 

https://INSTACNCENAME.service-now.com/now/nav/ui/classic/params/target/dl_u_priority_list.do%3Fsyspa...

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Menalik
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

Yes. All are active.

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